Webshop Onboarding Guide: Your First 30 Days
A complete guide to setting up, customizing, and growing your klikit Webshop in 30 days
Does 'Out of Stock' affect all Orders?
Does 'Out of Stock' affect all Orders?Yes, using our 'Out of Stock' (OOS) feature will ensure that whatever is toggled is not available on any channel of
Frequently Asked Questions:
Get the most out of our tools with this resource. We’ve compiled answers to common questions to help you navigate and solve your day-to-day issues
GrabFood Scan to Order (STO)
We understand you may have several questions about GrabFood Scan to Order (STO). Below is an FAQ we have compiled to answer the most common questions regarding
How do I change Languages?
[VIDEO TUTORIAL] How to change languagesNeed Help? Contact us on Live ChatTap "Live Chat" button on the right bottom corner your
How do I contact Support?
How do I contact Support?Please contact Support via the Store App, our Website or via Email by messaging 'help@klikit.io' - we'll respond ASAP.Here
How do I log into the Desktop App?
If you need assistance logging into our Desktop App, follow the step-by-step instructions below. Whether you’re a first-time user or a returning one, this
How do I log into the Store App?
How do I log into the Store App?Firstly, ensure that you have an Android device with the Google Play Store available to download the App.Then, navigate to the
How do I use Analytics?
How do I use Analytics?Analytics contains sensitive data about your business - please ensure only appropriate users have access.Analytics with klikit provides
How does klikit help my ongoing operations? Do I manage orders on klikit or the food-delivery Merchant Portal?
How does klikit help my ongoing operations? Using klikit will consolidate all your orders and information from multiple food-delivery channels into just
What’s the status of my Order?
Use this link (and log in) to check your Order Status.Upon checkout, you will able to see your order status. This is controlled by the
How do I export my data?
How do I export my data?Analytics contains sensitive data about your business - please ensure only appropriate users have access.Analytics with klikit provides
What are forced logouts? What is the Update Available notification?
A forced logout is when you get logged out from your Cloud account involuntarily. However, don’t worry, because this does not mean that you will be
Who is klikit for, and what store formats or countries do you serve?
Who We ServeRestaurantsIncrease direct sales by 50%Elevate your food court’s operations with quick, convenient ordering that keeps customers coming back.QSR
Why can’t I log into the Desktop App?
If you're experiencing difficulties logging into the Desktop App, there could be a couple of reasons behind the issue. This article provides common
How can I place scheduled orders via klikit?
How can I place an order via klikit? How do I place a webshop order?Go to the restaurant/ store's website or webshop powered by klikit.Select an Order
How do I use Live Report Hub?
How do I use Live Report Hub?Live Report Hub contains sensitive data about your business - please ensure only appropriate users have access.Live Report Hub is
Integrating with foodpanda
How do scheduled orders work with foodpanda?You can manage your scheduled orders through the foodpanda merchant app! How do I change auto-accept and
What if I can’t remember my password?
Forgetting your password can be frustrating, but don’t worry—resetting it is a straightforward process. Follow the steps below to regain access to your
How do I create users for my team?
Adding New Team/Staff MembersIf you have multiple managers or operators in your restaurant who need access to Klikit, you can easily add them to your user
Integrating with Deliveroo
How do scheduled orders work with Deliveroo?You can manage your scheduled orders through the Deliveroo merchant app! Customers on Deliveroo can choose to
What is your pricing? How do I schedule a demo for klikit?
Pricingklikit offers different packages with varying features and products to accommodate F&B and hospitality merchants no matter how big or
How do I request for an Official Receipt?
Whether for tax purposes, returns, or simply for your records, knowing how to obtain a copy of your online order receipt is essential. As a software
How do I use this effectively?
How do I use this effectively?It is up to you and your teams to use the data effectively - reach out to your Customer Success Manager if you want help.To use
What are integrations, and how do I connect & resolve these?
Pre-IntegrationIntegrations are complex but our team will set these up for you. If you're having issues, please contact us.What are integrations? What do
What is klikit, and which food-delivery apps do you partner with?
Overviewklikit is an ‘All-in-One’ POS, Payments & Products for your business. It is an enterprise platform that connects your third-party delivery channels
How do I troubleshoot if I am stuck on the loading screen or the app keeps crashing?
If you experience the app getting stuck on the loading screen or crashing unexpectedly, here are some solutions:How do I troubleshoot if the klikit app is not
Integrating with GrabFood
How do I manage menus for GrabFood?You can edit menus on klikit with the Menu Management feature. You can also edit menus using the Grab app. We recommend
TikTok Shop Integration: Cancellations, Refunds, Returns, Replacements & Exchanges Policy
I. CancellationsOutlined below are the criteria and requirements for order cancellations.Cancellations Before Order PreparationIf the order has not yet been
What is the onboarding process for new merchants, brands, or branches?
What is the onboarding cycle or timeline?Onboarding happens every 2 weeks, but for express onboarding, contact your Customer Success ManagerWe generally try
How do I set up my klikit account? How do I update my User Information? What if I cannot log-in?
Downloading klikit[VIDEO TUTORIAL] How To Find and Install the AppWhat computer do I need to use the klikit web-app?klikit is compatible with most browsers,
Integrating with Oddle
How do I manage menus for Oddle?You can edit menus through the Oddle merchant app or dashboard.To learn more, please visit their Help Center: Edit Your Menu
Integrating with Uber Eats
How do I manage menus for Uber Eats?You can edit menus on klikit with the Menu Management feature. You can also edit menus using the Uber Eats merchant
Integrating with Wolt
How do I manage menus for Wolt?You can edit menus on klikit with the Menu Management feature.You can also edit menus using the Wolt merchant app or
How the Offboarding Process Works
We aim to make the offboarding process as smooth and transparent as possible. Below is an overview of what to expect once you’re ready to get startedStep 1:
Integrating with Tiktok Shop
Managing Products on Tiktok ShopHow do I add items on Tiktok Shop?Items are built on the Tiktok Seller Center. TTS has tools to make the product enlistment