What if I can’t remember my password?

Forgetting your password can be frustrating, but don’t worry—resetting it is a straightforward process. Follow the steps below to regain access to your account.

Step-by-Step Guide

1. Go to the Login Page https://cloud.klikit.io/login and click on the "Forgot your Password?" link located below the login fields.
2. In the field provided, enter the registered email address you used to log into your account.
3. Click the "Send Reset Link" button
4. Open your email inbox and look for an email from us with the subject line “klikit | Password Reset”. If you don’t see the email in your inbox, check your spam or junk folder.
5. The email will contain a link to reset your password. Click on the "Reset Password" link to proceed.
6. Enter a new password in the provided fields. Make sure your new password is strong and secure.
7. Once done you will be redirected to the log in page. Log in using your registered email and the new password you just set.
8. Congratulations! You should now be able to access your account and see the main dashboard of the app.

Still Need Help?

Troubleshooting Tips

• Sometimes, clearing your browser’s cache and cookies can help resolve issues.
• Attempt the reset process using a different web browser or device.

Contact Live Chat

Tap the "Help" button (looks like a question mark) on the bottom right of your klikit screen, then tap "Chat with Support".

If clearing cache and cookies doesn't fix the login error

If you have already cleared your browser cache and cookies and still cannot log in, work through the following before escalating.

1. Use Google Chrome. klikit Cloud is optimized for Google Chrome, so if you are using a different browser, switching to Chrome often resolves the issue.

2. Clear the cache properly for your browser. The exact path differs by browser:

• Google Chrome: Click the three-dot menu (top right) > More tools > Clear browsing data. Set the time range to "All time." Check "Cookies and other site data" and "Cached images and files." Click "Clear data."
• Firefox: Click the menu button > History > Clear Recent History. Set "Time range to clear" to "Everything." Select "Cache" and click OK.
• Safari: Go to Safari menu > Preferences > Advanced tab. Enable "Show Develop menu in menu bar." Then click Develop menu > Empty Cache.
• Opera: Refer to Opera support documentation for clearing cache for a specific site.

After clearing the cache, reload cloud.klikit.io. You can also try logging in from a different browser or device.

3. Re-check your credentials. Verify your email address is spelled correctly. Passwords are case-sensitive, so make sure Caps Lock is off.

4. Check whether your account is activated. First-time users must activate their account: look for an email with the subject "Welcome to klikit: your account credentials" and follow the instructions. If you do not see the email in your inbox, check your spam or junk folder.

5. Check that your credentials exist. Login credentials are generated by the klikit onboarding team. If you have not received them, contact your Onboarding Specialist or Customer Success Manager.

Still locked out? If you have verified your credentials, cleared your cache, and still cannot log in, contact support. Tap the "Help" button (looks like a question mark) on the bottom right of your klikit screen, then tap "Chat with Support".

Note: being signed out on its own is not always an error. A forced logout occurs when klikit automatically signs you out of the Cloud web app, which happens when klikit releases an updated version of the Cloud app; this is not an error and does not affect your account, and you can log back in immediately with your usual credentials.

If the reset keeps rejecting your email, phone number, or code

If the reset form rejects what you enter, the details you are typing may not match the ones registered to the account. Which checks apply depends on which reset flow you are using.

Resetting on klikit Cloud (email + reset link). The field on the "Forgot your Password?" screen takes the registered email address you used to log into your account, so verify your email address is spelled correctly. Login credentials are generated by the klikit onboarding team; if you have not received them, contact your Onboarding Specialist or Customer Success Manager. If you are a first-time user, your account must be activated first: look for an email with the subject "Welcome to klikit: your account credentials" and follow the instructions, and check your spam or junk folder if it is not in your inbox. Passwords are also case-sensitive, so make sure Caps Lock is off when you log in with the new one.

Resetting in the klikit app (phone number + OTP). In the consumer klikit app, resetting a password means tapping Forgot Password?, entering your phone number, and entering the verification code (OTP) sent to your phone before creating a new password. If the code is refused, note that OTP codes expire after a few minutes — tap "Resend Code" or "Request New OTP", waiting at least 60 seconds between requests. Check that the phone number is correct and includes the country code (for Indonesia, start with +62, for example +6281234567890) with any leading zeros after the country code removed. If you see an "Account not found" message, make sure you are using the correct phone number, as your account might be under a different phone number. Note that this app is the consumer klikit app for ordering food; if you are a restaurant merchant, this is not the app you need — merchants use the klikit for Business app and the cloud.klikit.io web app.

Still rejected? Contact support: tap the "Help" button (looks like a question mark) on the bottom right of your klikit screen, then tap "Chat with Support". You can also email help@klikit.io.

Common questions

Ini apk klikit gk sengaja ke pijit keluar, mau masuk gk tau kata sandinya, mohon bantuannya kak🙏

You can reset it yourself. Go to the Login Page https://cloud.klikit.io/login and click on the "Forgot your Password?" link located below the login fields, enter the registered email address you used to log into your account, and click the "Send Reset Link" button. Then open your email inbox and look for an email from us with the subject line "klikit | Password Reset" — check your spam or junk folder if it is not in your inbox — click the "Reset Password" link, and enter a new password. You will be redirected to the log in page, where you log in using your registered email and the new password you just set.

Kepijit keluar sendiri dari aplikasi, ini error bukan ya kak?

Being signed out on its own is not always an error. A forced logout occurs when klikit automatically signs you out of the Cloud web app, which happens when klikit releases an updated version of the Cloud app; this is not an error and does not affect your account, and you can log back in immediately with your usual credentials.

Kalau tetap gak bisa masuk, minta bantuan ke mana kak?

Tap the "Help" button (looks like a question mark) on the bottom right of your klikit screen, then tap "Chat with Support". You can also email help@klikit.io.

Merchant accounts reset by email, never by phone number or OTP

If you have a klikit merchant account, a forgotten password triggers password recovery via email — you enter your registered email address and follow the reset link we send you.

There is no phone-number or OTP reset for a merchant account. If you are told to enter your phone number and then a verification code (OTP) sent by SMS to reset a klikit merchant password, that is wrong and will only leave you stuck: entering a phone number is not part of merchant password recovery. The phone number + OTP flow belongs to the consumer klikit app used for ordering food, not to the merchant tools — merchants use the klikit for Business app and the cloud.klikit.io web app.

Lupa password akun merchant, resetnya pakai nomor HP dan OTP ya kak?

No. For klikit merchant accounts, password recovery is by email: go to https://cloud.klikit.io/login, tap "Forgot your Password?", enter the registered email address you used to log into your account, and click "Send Reset Link". The reset link arrives in your email inbox — check your spam or junk folder if you do not see it. No SMS code is involved.