We aim to make the offboarding process as smooth and transparent as possible. Below is an overview of what to expect once you’re ready to get started
Step 1: Submit the Offboarding Form
Begin by completing and submitting the Offboarding Form. This form provides our team with the information needed to process your request.
Ensure that the correct "Offboarding Type" is selected. List the "Stores to Offboard" in the recommended format.
Step 2: Confirmation of Receipt
Once your form is submitted, you’ll receive an automated confirmation email letting you know we’ve received your request. Your Customer Success Manager (CSM) will be copied on this email for full visibility.
Step 3: Processing Timeline
Our standard turnaround time for offboarding requests is 3–5 business days from the date we receive your submission.
Step 4: Completion Notification
After the offboarding process is complete, you’ll receive a follow-up email confirming completion. Your CSM will be copied on this message as well.
Need Further Assistance?
If you have any questions or concerns at any point, please don’t hesitate to reach out to your Customer Success Manager.
For other technical concerns or general inquiries, you can also contact our support team at help@klikit.io—we’re here to help.
Common questions
Requesting for deletion of account — how do I do this?
Start by completing and submitting the Offboarding Form, which gives our team the information needed to process your request. Make sure the correct "Offboarding Type" is selected and that the "Stores to Offboard" are listed in the recommended format.
How do I cancel / discontinue my klikit account?
Submit the Offboarding Form. You'll then get an automated confirmation email that we've received your request, with your Customer Success Manager (CSM) copied for full visibility.
How long does it take to close the account after I send the request?
The standard turnaround time for offboarding requests is 3–5 business days from the date we receive your submission.
How will I know the account closure is done?
Once the offboarding process is complete, you'll receive a follow-up email confirming completion, with your CSM copied on that message as well.
Who do I contact if I have questions about my account deletion request?
Reach out to your Customer Success Manager with any questions or concerns at any point. For other technical concerns or general inquiries, you can also contact the support team at help@klikit.io.