Upon checkout, you will able to see your order status. This is controlled by the restaurant, but you may cancel your order before the restaurant marks it as ready.

Once an order is marked READY it can no longer be cancelled from the order itself. For orders placed on a klikit channel a cancellation may still be possible after that point, subject to the merchant's approval — raise it with Support rather than cancelling directly. Note that the cut-off is the READY status, not the rider collecting the order.

I exited the ordering page, how can I see my order status now?

There are two ways to check your order status:

If you input your number while making the order, you will receive order updates on WhatsApp.
Alternatively, you can check out your orders through clicking this link:
1. Make sure you're logged in to the ordering platform.
2. Select Active Orders.
3. Select your order.

This is how the page looks like.

Upon selecting the order, you will be able to see your order status!

What does my Order Status mean? How do I know if the restaurant has accepted my Order?

There are a few steps to placing and recieving an order with klikit that we'll highlight below.

1. Placing the Order

In this step, you have completed payment and placed the order but the Merchant has not yet accepted it. They need to accept your order before there is a guarantee that it is being prepared.
_Please Note:_
What should I do if my order is still in Placed after a long time? We understand that this is not a great experience, but the restaurants have full control on how they manage your orders. You may reach out to the restaurant to see if they will still proceed with accepting the order.
If the merchant fails to accept a placed order, and it is cancelled - we will process an automated refund. Settlement happens the same day for eWallets. Card refunds are controlled by the payment gateway and the customer's bank, not by klikit. They generally land in 3-7 business days, and in some cases can take as long as 14.
You have the option to cancel your order during this part, since the restaurant has not started preparing it yet. You will be automatically refunded in full — no cancellation fee is charged when the merchant has not yet accepted the order.

2. Merchant Accepts and Prepares the Order

Once the merchant accepts the order, we then expect them to prepare it. Please be patient during this time. _Please Note: If it exceeds 30 minutes, contact the merchant — call the branch directly, or reach them through their social media._

3. Merchant assigning Driver to Order

Once a certain amount of time has elapsed, or the Merchant 'readies' the order we will begin assigning a driver. This step can be tricky for a few reasons.
If you don't get assigned a rider within in 15 minutes, we will try a manual assignment/rebooking.
If you don't get assigned a rider within 30-60 minutes and haven't received a manual assignment/rebooking, please contact support.
If your driver doesn't cancel but refuses to pick up, please contact the merchant.
If you need to edit your drop-off point or delivery address, please contact the driver.

4. Driver delivers Order

The driver should then deliver your order. Please have your phone nearby to communicate with them.

Checking order status: on the webshop, or on the klikit dashboard

Both routes are covered below, so there is no need to work out which one applies before reading on.

If you placed the order as a customer. If you input your number while making the order, you will receive order updates on WhatsApp. Otherwise, use the orders link above: make sure you're logged in to the ordering platform, select Active Orders, then select your order to see its status.

If you run the restaurant and use the klikit dashboard. Start by logging into the klikit for business app. On the bottom of the dashboard, locate the "Orders" section, which provides a comprehensive list of all your current and past orders. Click on any order to see detailed information, including order status, delivery time, and customer details. You can also filter the list to view specific orders based on date, status, or other criteria, and you can narrow results by Branches, Brands, or Providers. The dashboard allows you to track the progress of each order in real-time.

On the dashboard, the statuses mean:

PLACED: The customer has submitted an order, which is now awaiting your acceptance.
ACCEPTED: You have accepted the order, and it is currently being prepared.
READY: The preparation is complete, and the order is now ready for pickup by a 3PL delivery partner or for delivery.
DELIVERED: The order has been successfully delivered to the customer and will be moved under "History"
CANCELLED: The order has been canceled by the customer, courier, or restaurant. This cancelled order can be found under "History"
VOID: The order has been cancelled by crew store before "Ready" state due to changes on the customer side.

If you still cannot locate the order or its status after this, tap the "Live Chat" button on the right bottom corner of your screen.