A forced logout is when you get logged out from your Cloud account involuntarily.
However, don’t worry, because this does not mean that you will be permanently logged out from your account. You can simply type in your credentials again and log into your account.
When do forced logouts happen? And why do they happen?
Forced logouts occur when klikit releases updated versions of the Cloud app. This is done to ensure that the klikit Cloud app updates push through successfully and would not disrupt any activities that the customer may be doing in the app (i.e., menu or price edits) during the update. Furthermore, the forced logouts prevent the occurrence of white screens during the update.
How will I know if a new update is coming? What is the Update Available Notification?
Your respective Customer Success Manager will keep you posted or you will receive a pop-up whenever there is a new available update for the klikit app.
Once you’ve clicked/pressed on the update button and have updated the app, make sure to:
- Clear Cache
- Clear Storage
- Force Stop the App
This allows for the app to maintain all changes made through the update.
Common questions
Aplikasi klikit udah beberapa kali ke-logout sendiri. Ini sangat merepotkan karna kami lagi ramai. Bagaimana solusinya?
Being logged out involuntarily is a forced logout, and it does not mean you are permanently logged out — you can simply type in your credentials again and log into your account. Forced logouts occur when klikit releases updated versions of the Cloud app, so that the update pushes through without disrupting activities you may be doing in the app and without white screens appearing during the update.
Kenapa aplikasi keluar sendiri terus tanpa kami tekan logout?
That is a forced logout — you get logged out from your Cloud account involuntarily. It happens when klikit releases updated versions of the Cloud app.
Setelah update, apa yang harus kami lakukan di aplikasi supaya tidak bermasalah?
Once you have clicked/pressed the update button and updated the app, clear cache, clear storage, and force stop the app. This allows the app to maintain all changes made through the update.
Kami mau tahu dulu kalau ada update, biar tidak kaget pas jam ramai. Ada pemberitahuannya?
Yes. Your respective Customer Success Manager will keep you posted, or you will receive a pop-up whenever there is a new available update for the klikit app.
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