How do I manage GrabExpress deliveries for Webshop orders?
klikit can connect you with GrabExpress’ extensive driver network! Not only do klikit Webshops help unlock a new sales channel, but it also enables
How do I see new orders? How do I edit an order? How do I troubleshoot the Order Dashboard?
Managing your orders has never been easier with klikit! This guide will help you navigate and optimize your use of the klikit Order Dashboard, from
What if I can’t find a delivery rider? How do I toggle manual booking for a Webshop order?
Experiencing Rider Shortages? Is rider allocation taking too long? Is the rainy season affecting order fulfillment?Currently, when a customer places an
Order Basics - Add Order
Delivery Orders and Order Entry in one?! Only with klikit. Here you can input orders that come in from the phone, social media or over messages like
How do I cancel an order? How do I recover a cancelled order?
Some delivery apps will 'Cancel' orders if not accepted on the klikit Store App. Cancelled Orders encapsulate orders that have either been cancelled by Staff on the Store App or by the Delivery Apps for other reasons.
How do I add orders from calls, social media, or other ordering channels?
Call Center Order Dispatching is only available for web users at the Brand Manager or Business Owner access level.
How do I view completed or past orders?
Past Orders are orders which have been marked as 'Completed' on the Order Dashboard, and move from 'Active' to 'Past'.
How do scheduled orders work?
If you notice Scheduled Orders not behaving as expected - please escalate it to the Support Team.Scheduled Orders are orders that customers place PRIOR to the
How do I Mix & Match Orders?
Please note that Mix & Match Orders involve items from multiple Brands. Please ensure your teams check the Order Dashboard and Dockets.What Are Mix &
What is the Order Dashboard?
The klikit Order dashboard serves as your central hub for managing and viewing all aspects of your order deliveries. From this home screen, you can easily
How do I use Pay & Complete for orders?
What is Pay & Complete?This is a feature where you can input the order and no longer need to go through the usual flow of Order Statuses: Placed >
How do I manage large or bulk orders on my webshop with GrabExpress?
How do we handle large or bulk orders?To ensure safe and efficient delivery, klikit has built a feature to automatically book, allocate and dispatch multiple
What is klikit Inventory Management?
What is Inventory Management? Inventory Management is a tool that helps businesses efficiently track and manage inventory. It includes features like
What is Menu Temporary Hour?
Menu Temporary Hour is a feature that allows branch managers to modify the operating hours of a specific menu (brand) for selected dates and time periods. It
What is Table Management?
Intro The Open Order Feature is a core component of the Table Management system, built to support the dynamic and flexible nature of dine-in service. It
What is Fast Charge?
The Fast Charge feature in klikit Business app offers a streamlined method for collecting customer payments. This function allows you to process transactions
How to change payment method (Cloud)
Payment methods for Webshop Orders and Add Orders can be updated in Cloud Web as long as the orders are not in Completed state. This feature is available for Business Owner, Branch Manager, Brand Manager, Cashier, and Staff roles.
How to change details of an order (Cloud)
Order details can be changed or updated as long as added orders are in Accepted state. This feature is available for Business Owner, Branch Manager, Brand Manager, Cashier, and Staff roles.
How to Update Completed Order Status for Add Order and Webshop Orders
Business Owners and Area Managers can now update the status of Add Order and Webshop orders