Past Orders are orders which have been marked as 'Completed' on the Order Dashboard, and move from 'Active' to 'Past'. By keeping these orders available on your Order Dashboard - your teams can easily go back and triage orders which may have generated a Support interaction, complaint or feedback that needs to be addressed.
Accessing Past Orders on Web (i.e. Desktop App) is simple - first head to the Web App and select 'Order Dashboard' from the side Navigation.
At the top of the Order Dashboard, above the orders - and next to the side panel module - you'll notice a dropdown box.
Select "Past Orders" and you'll see a screen returned with the following outputs.
From here you should be able to get all the information you need regarding Past Orders.
Viewing past orders from Analytics
The Order Dashboard is not the only place past orders are available. You can also pull them from the Analytics tool, which is the better route when you want to look across a date range rather than find one specific order.
Voiding an order
Void only exists on Add Order type orders. On any other order — webshop, a delivery app, or dine-in — there is no Void option, and there is no setting or detail screen that reveals one. If you are looking for it on a past order and cannot find it, that is because it is not there.
To cancel a klikit order that has not yet been tagged READY, use the cancellation flow on the Orders tab instead — see How do I cancel an order? How do I recover a cancelled order? Once an order is past that point, contact Support.
Bagaimana cara void pesanan dari Riwayat / Past Orders? / How do I void an order from Past Orders?
You cannot, unless it is an Add Order type order — Void is only available on those. For anything else, cancel it before it is tagged READY, or contact Support.
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