Business Owners and Area Managers can now update the status of Add Order and Webshop orders.
This gives greater flexibility when correcting order status mistakes directly from the klikit Order Dashboard. Updates can be done for completed orders under Order History tab, if the status can still be updated it will show a Pen icon (✏️) beside the current status. After the first update, the order can no longer be edited again.
Not available for Aggregator orders (Grabfood, Foodpanda, Shopee, etc.).
How to Update an Order Status for Completed Add Order and Webshop Orders
Step 1: Go to Order History
- Log in to klikit
- Open the Orders Dashboard
- Click on the Order History tab
Step 2: Search for the Order
- Use the order number or filter options to locate the order
Step 3: Click the Pen Icon (✏️)
- If the pen icon appears, the order is still editable
- Click the icon to update the status
Step 4: Select the New Status
- Choose the correct status (e.g., Delivered → Cancelled)
- Confirm the update
⚠ Once confirmed, the status cannot be edited again.
Aggregator Orders (Important)
Orders from platforms like Grab, Foodpanda, Deliveroo, etc. cannot be updated directly in klikit.
Scenario 1: You need to change the order status
You must update the order in the respective merchant app or Contact the aggregator’s support team
Scenario 2: Aggregator shows Completed, but klikit shows Cancelled
This may happen if:
- The order was not updated from Accepted → Ready
- The app became inactive
- klikit auto-cancelled the order due to app inactivity (Please refrain from not updating the orders on klikit as this will cause integration concerns)
In this case:
You must submit a request to the klikit Support Team using the Data Discrepancy Form:
👉
(You can also request this form via the klikit Support live chat option and selecting Quick Request
Order Status Update Permissions by Role
Webshop Orders:
Add Order:
When Should You Use This Feature?
This feature is helpful when:
- Staff accidentally marked an order as Delivered
- An order was incorrectly cancelled
- You need to correct reporting accuracy
- You need to revert a manual order status
If you cannot update the status yourself
If a completed Add Order or Webshop order is showing the wrong status, check Order History first: if the pen icon (✏️) appears beside the current status, the order is still editable and you can update it there.
If you cannot make the change, this is what applies:
- Business Owner and Area Manager roles can cancel Webshop and Add Orders at any stage, including after the order has reached Completed (Delivered) status. Branch Manager, Brand Manager, Cashier, and Staff roles can cancel orders only while the order is in Accepted status or earlier.
- If no pen icon appears, the order may already have been updated once — after the first update, the order can no longer be edited again. Do not stop there: tap the "Live Chat" button on the right bottom corner of your screen so the klikit Support Team can pick it up.
- Orders from platforms like Grab, Foodpanda, Deliveroo, etc. cannot be updated directly in klikit. Where the aggregator shows Completed but klikit shows Cancelled, submit a request to the klikit Support Team using the Data Discrepancy Form. You can also request this form via the klikit Support live chat option and selecting Quick Request.
Status pesanan salah dan saya tidak bisa memperbaruinya sendiri. Bagaimana?
Business Owner and Area Manager roles can cancel Webshop and Add Orders at any stage, including completed orders, while Branch Manager, Brand Manager, Cashier, and Staff roles can only do so while the order is in Accepted status or earlier. If the order is no longer editable — after the first update, the order can no longer be edited again — tap the "Live Chat" button on the right bottom corner of your screen to reach the klikit Support Team.
Need Help? Contact us on Live Chat
Tap the "Live Chat" button on the right bottom corner of your screen.