Intro

The Open Order Feature is a core component of the Table Management system, built to support the dynamic and flexible nature of dine-in service. It enables restaurants to manage real-time table statuses, reservations, and ongoing customer orders within a single, integrated interface.

With this feature, each table can have one active parent order containing multiple sub-orders—called carts—which reflect different rounds of ordering throughout the meal. Staff can assign and update table statuses (e.g., reserved, seated, ordering, served), create new carts for additional items, and track each cart’s progress independently. This allows for smoother communication between waiters, branch managers, and kitchen staff, while also supporting accurate billing at the end of the meal.

By integrating order-taking, table status updates, and sub-order management into one streamlined system, the Open Order Feature improves operational efficiency, enhances the guest experience, and ensures precise coordination from seating to checkout.

Before you can manage orders by table, you must enable the feature in both the Admin Panel and the App Settings.

Step 1: Request Feature Activation

Because this feature modifies your backend configuration, it must be enabled by a Klikit administrator.

1. Action: Reach out to our Live Support Channel (via the in-app chat or your dedicated support link).
2. Message: "Please enable the 'Allow Open Order' setting for my store."
3. Confirmation: Once our team confirms it is active, proceed to Step 2.

Step 2: Enable Table Mode in NMA

Once the backend is ready, you need to switch your app's layout to show your tables:

1. Open the NMA and go to Settings.
2. Locate the "Table Mode" toggle and switch it ON.
3. Log Out and Re-login: This is a crucial step to refresh your UI and display the new Tables tab.

**Open Order & Table Management

**

1.0 Table Status Overview

Both Waiters and Branch Managers can monitor the floor via the Table View screen. Tables are categorized into three states:

1. Available: Vacant and ready for new guests.

1. Open: Ongoing orders are in progress.

1. Reserved: Booked for upcoming customers.

2.0 Starting an Order

1. Select Table: Navigate to the Tables tab and click any table labeled Available.

1. Add Items: Choose the brand (if applicable) and add items to the cart.

1. Place Order: Click Place Order.

1. Result: A new Order and "Cart 1" are created, the table turns Open, and a Kitchen Docket prints automatically.

1. Note for BMs: A "New Open Order" modal will appear for Branch Managers to confirm the creation.

3.0 Cart Management & Workflow

This is a coordinated effort between the Waiter and the Branch Manager.

Step

Action

Responsibility

1

Accept Cart

Branch Manager must click "Accept" to acknowledge the order.

2

Mark as Ready

Branch Manager marks the cart as "Ready" once the kitchen finishes.

3

Mark as Served

Waiter or BM marks the cart as "Served" upon delivery to the table.

4

Edit Cart

Branch Manager ONLY can edit the cart at any stage of the process.

4.0 Post-Order & Ongoing Management

Once a table is Open, you can click on it to access additional tools:

• \+ Add Cart: Create a new cart for additional rounds of food/drinks.

• Add Comment: Leave specific notes or instructions for the order.
• Move Orders: (NMA Feature) Transfer the current order to a different table if the guest moves.

• Close Order: Proceed to the payment screen once the meal is finished.

5.0 Finalizing the Bill

**

1. Click the Open table and select **Close Order/Bill

1. _System Requirement:_ All carts must be finalized (Served or Cancelled) to proceed.

1. Review the final breakdown and subtotal.

1. Complete Payment: Select the payment method and tap Pay.

1. Customer Docket: Clicking "Pay" automatically generates the final receipt for the customer.

Key Internal Differences to Remember:

1. "Acceptance" Step: Unlike standard orders, the BM must manually accept an Open Order cart before the "Ready" status can be triggered.

1. BM Overrides: The Branch Manager has the exclusive "New Open Order" confirmation modal and the ability to edit carts at any stage.

1. Table Terminology: Ensure you use the term "Open" in your internal comms, as that matches the app's UI.

• Forget something? Only Branch Managers can edit a Cart once it's placed. Ask them if you need to remove an item.

• No Show? If a reserved guest doesn't arrive, mark them as No Show to turn the table back to Green.

• Table not showing? Log out and Re-login to the NMA app to refresh the configuration.

Need Help? Contact us on Live Chat

Tap "Live Chat" button on the right bottom corner your screen