How do I add orders from calls or social media?

Call Center Order Dispatching is only available for web users at the Brand Manager or Business Owner access level.

Using klikit, your Call Center can collect orders over the phone and simply dispatch them to any Brand or Branch.  They can also mark the orders as Paid/Unpaid and add additional information to the order for data tracking purposes later.

To start, navigate to 'Add Order' on your Navigation bar - and confirm the Order Type (i.e. 'Dine-In) the Brand and Branch combination you need to dispatch the order to.

From here, start assembling the order as the customer has requested by using the '+Add' tooltip.

You should notice the order updating in the right hand module of the screen.

From here - you will need to add the 'Order Source' which indicates where the order has originated from, and additionally you can configure fees, notes, discounts and settings.

Below this, you'll be prompted to add customer details and information including Payment Status - which is very important.

Once you hit 'Create Order' it will route straight away to the Store App of the Branch for processing.  No manual assignment required!

In the branch's NMA where cash payment is enabled, a feature is now available that automatically computes the change based on the given amount & the order's total amount due. With this added convenience, store personnel are readily equipped to give the change as required.

In the klikit for Business NMA (App), you will also have an added functionality to set modifiers for Add Orders in tile view for easier navigation. To enable this just simply go to Settings > Preference > Modifier in Tile View.

Once enabled, you will see modifiers for Add Orders in this way:

Navigate Add Order web version

How do I enter a negative (minus) transaction?

To enter a negative ("minus") transaction, use Add Order and enter it as an additional fee, with the payment type selected accordingly.

If TikTok Go has been configured for your business, it is likely the payment type to select. TikTok is not a default choice for a minus transaction. Do not pick TikTok unless that channel is set up for your business.

Bahasa Indonesia: Untuk memasukkan transaksi minus (negatif), buka Add Order, masukkan sebagai additional fee, lalu pilih tipe pembayaran yang sesuai. TikTok Go hanya dipilih jika channel tersebut sudah dikonfigurasi untuk bisnis Anda.

Can I add my own order types (for example 'MFD')?

No. You cannot add your own order types in klikit. The order types are fixed: Delivery, Pickup and Dine-In. Our support team does not add custom order types for you either, so there is nothing to request.

To handle a case like "MFD" instead:

• Use the Order Source to tell orders apart.
• Keep any internal label or logic, such as an "MFD" label, in the order Notes.

Bahasa Indonesia: Merchant tidak bisa menambah jenis pesanan (Order Type) sendiri. Pilihannya tetap Delivery, Pickup, dan Dine-In, dan tim support juga tidak menambahkannya. Gunakan Order Source untuk membedakan pesanan, dan simpan label internal seperti "MFD" di Notes pesanan.

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