An order can only be cancelled while it is still pending. Once it moves to a later status (e.g., “Preparing” or “Completed”), you can no longer cancel it.
How to cancel a pending order
- Open the Orders screen.
- Find the pending order you want to cancel and tap on it.
- At the bottom of the order details, tap the red Cancel Order button.
- Confirm the cancellation when prompted.
The order will move to the Cancelled list. If the order came from GrabFood, GoFood, or another delivery platform, it will also be cancelled in the platform's system automatically.
How to recover a cancelled order
If you cancelled an order by mistake, you can recover it:
- Go to the Orders screen and tap the Cancelled tab.
- Find the order you want to restore and tap on it.
- Tap Recover Order.
- The order will move back to the pending list so you can accept and process it.
Recovered orders retain all the original items and modifiers.
Common questions
I see “Pesanan saya sudah selesai tetapi masih pending” — is that the same as cancelled? No. If an order shows as pending on your side but the customer says it's complete, it may be a sync delay with the delivery platform. Wait a few minutes for the status to update. If it stays stuck, contact our support team.
Why can’t I find the “Void” option on my account? “Void” is a payment-terminal function, not a Klikit feature. Use the Cancel Order button described above. If your staff previously used a void function and it’s no longer visible, it’s likely a role-permission change — ask your account owner to check user permissions under Settings > Users.