How do I apply SC/ PWD discounts and fees to orders?
As a merchant on klikit, it's essential to ensure that your customers can easily apply discounts and promotions to their orders. This article will assist you
How will you bill me for the use of klikit?
How will you bill me for the use of klikit?We bill under a subscription model - according to package, plus fees if we process payments for you.We will bill you
How much do your Marketing services cost?
We provide our marketing services to all our Plus and Pro customers. For Plus we offer one (1) post and one (1) health assessment. We want to see you
How do I collect payment for Webshop orders?
How do I monitor my Webshop sales for payout?You may check your klikit Order Dashboard or check our Payment Gateway partner's dashboard (ex. Xendit, Stripe
Data Requests
How to request custom data exports, ad-hoc reports, and historical data beyond what's available in the klikit Analytics dashboard — including indicative pricing and how to submit a request.
How do I process refunds for orders and delivery fees? When will I receive my refund?
If you need to process a partial item cancellation, you can edit the order by following the steps in this link.
What Data services can you offer?
klikit's data services policy has changed in 2026. Custom data exports, ad-hoc reports, and historical pulls are now offered as a paid data request — see the Data Requests article for scope, indicative pricing, and how to submit one.
Custom Payment Method by Branch
Learn how to set up a custom payment channel so your staff can record payments made through non-integrated gateways, such as an EDC machine, by branch in klikit.
How to set up a custom payment channel for unsupported payment types
Set up a custom payment channel in klikit to record transactions from unsupported terminals like EDC machines, ensuring accurate payment reconciliation.
Maya Payments on Webshop & Pending Payment Status Page (Admin)
Learn how customers can pay with Maya wallet or card on your klikit Webshop, and how admins monitor and re-verify stuck transactions via the Pending Payments page.