How to set up a custom payment channel for unsupported payment types
If your store uses a payment terminal or channel that isn’t directly integrated with klikit (such as a Danamon EDC machine in Indonesia), you can still record those transactions accurately using a Custom Payment Channel. This lets your staff select the method, enter the transaction reference, and reconcile orders properly—even without an API connection.
Who can do this: Admin users with configuration access.
1. Open the custom payment setup
Log in to the klikit admin panel. Go to Order Configuration and click Add Custom Payment.
Screenshot reference: The "Add Custom Payment" option appears under your order settings.
2. Choose the base payment method
Select the appropriate Payment Method (e.g., Card). This categorises the transaction for reporting purposes.
3. Give your custom channel a name
In the Custom Type field, enter a clear, recognisable name for the channel. Example: Danamon EDC, BCA Terminal, Manual QR.
4. Upload a logo (optional)
If you want the channel to appear with a familiar icon during checkout, upload a logo image.
5. Add a static QR image (if applicable)
If your payment method uses a static QR code that customers scan every time, upload the QR image here. This can be displayed during payment for staff reference. Skip this if the terminal generates a new QR code per transaction.
6. Decide whether a reference is required
Tick the Payment Reference checkbox if your staff must manually enter a transaction ID, receipt number, or approval code after processing the payment. Leave it unticked if no reference is needed.
7. Save your configuration
Click Save. The new custom payment channel will now appear as an option when your team processes a payment under the selected method.
How staff use the custom channel
When taking a payment:
- On the Payment screen, select the base Payment Method (e.g., Card).
- Choose the custom channel you created (e.g., Danamon EDC).
- Process the payment on the physical terminal (EDC machine).
- Once the terminal prints a receipt, copy the transaction number.
- On the klikit screen, paste or type the transaction number into the Payment Reference field (if enabled) and complete the payment.
The order is now recorded with an accurate payment method, helping you reconcile daily sales and track revenue even from terminals not connected to klikit.
Need help?
If you’re unsure which settings to use or need assistance, reach out to your Customer Success Manager or contact klikit Support via Live Chat.