If you're accessing it as a...

1. Business Owner - You can edit ALL Brands, ALL Branches
2. Brand Manager - You can edit YOUR Brand, ALL Branches
3. Branch Manager - You can edit YOUR Branch, only if you were given prior access. 

Once you have made the correct selection, you will then be able to edit: Menus, Categories, Items, Modifier Groups and Templates.

How do I edit my menu?

To change your Menus, simply navigate to the 'Menu' tab inside your klikit Cloud to get started. Here to Understand klikit Menu Management

1. Select what you're referring (i.e. Menus, Categories, Items, Modifier Groups or Templates) and make the changes as required.
2. After adding/edit your Menu Items,  It is important that as you make changes here you continue to hit the 'Save' button after you have made changes.
3. For those changes to take effect - you will then need to 'Sync' the Menu to the relevant Brands/Branches in order for it to take effect across your various delivery apps, Webshop and or POS.
4. Hit the 'Publish' button to relevant Brands/Branches in order to complete all the steps.

**What menu changes can you make in the store app?

**

There are multiple things you can do to manage your menu in your klikit for Business app.  You are able to do the following actions on your menus:

1. Filtering menus by brand or branch;
2. Toggling items in and out of stock across different brands;
3. Toggling off items in specific brands;
4. Seeing item prices from different platforms;
5. Setting inventory count;

Different user access have varying views. Branch managers can only manage their assigned branch while Business

Owners can manage all branches.

Should you want to update prices, item information, modifier groups, etc., you will need to update these details in your desktop app - klikit Cloud. Updating items are only available for Brand Managers and Business Owners.

How long does it take to update my menu/ store details? When will the changes reflect?

klikit does not increase the time required for store detail changes to go live. However, please note that timings for aggregator platforms are a rough guide only and depend on the menu size and each aggregator's own queue; if nothing has changed after 60 minutes, contact Support. GrabFood, Foodpanda, and other delivery providers still require their own separate timelines for approval of certain changes.

For menu changes, as long as your store is integrated with us, menu item toggling (in-stock or out-of-stock) happens immediately, and menu edits can take a few minutes to reflect on the consumer applications.

Need Help?

Tap "Live Chat" button on the right bottom corner your screen

Changing an item's details (e.g. its name) step by step

Item information is edited in klikit Cloud, not in the mobile app: "Should you want to update prices, item information, modifier groups, etc., you will need to update these details in your desktop app - klikit Cloud." Menus can only be edited on the klikit Cloud via desktop (ex. PC, computer or laptop).

First, check your access level. Updating items is only available for Brand Managers and Business Owners. Business Owners can edit ALL Brands, ALL Branches; Brand Managers can edit YOUR Brand, ALL Branches; Branch Managers can edit YOUR Branch, and only if you were given prior access. If you do not have the right level, ask your Business Owner rather than working through the steps.

Then follow How do I edit my menu? above, selecting Items — and remember that a change is not live until you have hit Save, then Sync, then Publish to the relevant Brands/Branches. There is a full walkthrough here: https://www.youtube.com/watch?v=RZfXx3OZKLs

When will the change show? As long as your store is integrated with us, menu edits take a few minutes to reach the consumer applications — see How long does it take to update my menu/ store details? above for aggregator timings.

Adding or replacing an item image (requirements and where to find it)

Item photos are uploaded in klikit Cloud on the item itself. Go to Menu → Items, select the item, and click Upload Image in the Image section.

Before you upload, check the file against the menu item image limits:

There is no 5 MB allowance — an image above 1 MB will not upload. If a photo keeps loading, spins forever, or fails to save, the cause is almost always that the file is too large; the most common case is a photo taken straight from a phone camera, which is often several megabytes. Resize it to 1024 x 576 px — a wide image, not a square one — and compress it to between 100 KB and 1 MB. Formats other than PNG or JPEG (HEIC from iPhone, WebP, TIFF, PDF) are not accepted, so convert first.

After uploading, Save the item, then Sync and Publish so the new photo reaches your delivery platforms.

If the file is already within these limits and the upload still fails, try a different browser (Chrome or Safari), clear the browser cache, and confirm your internet connection is stable. If it still will not upload, contact support.

Common questions

How can i remove my menu pictures?

Item photos live on the item itself in klikit Cloud, so this has to be done on desktop (PC, computer or laptop) — menus cannot be edited in the mobile app. Go to Menu → Items, select the item, and open the Image section, where you use Upload Image to put a new photo in place of the old one. Updating items is only available for Brand Managers and Business Owners, so if you do not have that access, ask your Business Owner.

After changing the photo, Save the item, then Sync and Publish to the relevant Brands/Branches so the change reaches your delivery platforms — menu edits take a few minutes to reflect on the consumer applications. If you need more help with the images on your items, tap the "Live Chat" button at the bottom right corner of your screen.

The item was added but the image did not go in — what are the image requirements?

Menu images should be 1024 x 576, in PNG or JPEG, and between 100kb and 1mb. Check the file against those requirements before uploading it again, and remember to publish the menu once the image is in.

I get "sectionID: cannot be blank" when I save — what does it mean?

It means the menu does not have mapped sections. A menu must have its sections mapped before items in it will save — map the sections, then save again. It is not an image problem, so resizing the photo will not fix it.

Malam, mau minta tolong tambahkan menu baru di brand saya untuk cabang tertentu — nama menu dan harganya sudah ada, bisa dibantu?

You can add the new item yourself — no need to wait for support. Menus can only be edited on the klikit Cloud via desktop (ex. PC, computer or laptop), so open klikit Cloud and navigate to the 'Menu' tab, select Items, and add the item with the details you want. Prices are set here too: "Should you want to update prices, item information, modifier groups, etc., you will need to update these details in your desktop app - klikit Cloud."

Hit 'Save' after making the changes, then 'Sync' the Menu to the relevant Brands/Branches so it takes effect across your delivery apps, Webshop and/or POS, and finally hit 'Publish' to the relevant Brands/Branches to complete all the steps.

One thing to check first: adding and updating items is only available for Brand Managers and Business Owners. A Business Owner can edit ALL Brands, ALL Branches; a Brand Manager can edit their Brand, ALL Branches; a Branch Manager can edit only their Branch, and only if they were given prior access. If you do not have the right level, ask your Business Owner. Once published, menu edits can take a few minutes to reflect on the consumer applications. If you're unable to access a computer, contact support.

Halo, berikan tutorial update harga menu sampai selesai

Prices are updated in klikit Cloud on desktop: "Should you want to update prices, item information, modifier groups, etc., you will need to update these details in your desktop app - klikit Cloud." Menus can only be edited on the klikit Cloud via desktop (ex. PC, computer or laptop), so the mobile app cannot be used for this.

The full sequence, start to finish:

1. In klikit Cloud, navigate to the 'Menu' tab.
2. Select Items and make the price change as required.
3. Hit the 'Save' button after you have made changes.
4. 'Sync' the Menu to the relevant Brands/Branches so it takes effect across your delivery apps, Webshop and/or POS.
5. Hit the 'Publish' button to the relevant Brands/Branches to complete all the steps.

A change is not live until you have hit Save, then Sync, then Publish. There is a full walkthrough here: https://www.youtube.com/watch?v=RZfXx3OZKLs

Before you start, check your access level — updating items is only available for Brand Managers and Business Owners. Business Owners can edit ALL Brands, ALL Branches; Brand Managers can edit their Brand, ALL Branches; Branch Managers can edit their Branch, only if they were given prior access. If you do not have the right level, ask your Business Owner. Once published, menu edits can take a few minutes to reflect on the consumer applications. If you're unable to access a computer, contact support.

Gimana cara mau tambah menu di resto nya?

If you mean adding items (dishes) to the menu of your branch, you can do it yourself in klikit Cloud. Menus can only be edited on the klikit Cloud via desktop (ex. PC, computer or laptop), so the mobile app cannot be used for this.

1. In klikit Cloud, navigate to the 'Menu' tab.
2. Select Items and add the item with the details you want — prices, item information and modifier groups are all set here in klikit Cloud.
3. Hit the 'Save' button after you have made changes.
4. 'Sync' the Menu to the relevant Brands/Branches so it takes effect across your delivery apps, Webshop and/or POS.
5. Hit the 'Publish' button to the relevant Brands/Branches to complete all the steps.

Check your access level first: updating items is only available for Brand Managers and Business Owners. A Business Owner can edit ALL Brands, ALL Branches; a Brand Manager can edit their Brand, ALL Branches; a Branch Manager can edit only their Branch, and only if they were given prior access. If you do not have the right level, ask your Business Owner. Once published, menu edits can take a few minutes to reflect on the consumer applications. If you're unable to access a computer, contact support.