Yes, we do, please see the following article on how to connect your printer to your device!
Can I print the orders that come in for any provider?
Yes, orders across all providers can be printed through the klikit app. Manual order entries too!
Does the printer functionality only work with particular device operating systems?
Yes, the printing feature, whether USB or Bluetooth, only works with the Google Play Store app (Android Enterprise App). You can still access the Enterprise web portal using iOS, Safari browser, or any other browser, but it would not provide support for printing.
What if my printer prints multiple copies of the same receipt?
If your printer is printing 2, 3, or 4 copies of the same receipt or order ticket, try these steps in order.
1. Check your printer profiles. The most common cause of multiple copies is a printer profile configured incorrectly. Go to Settings > Printer Profiles and check each profile assigned to your printer. Each profile should appear only once. If you see duplicate profiles, delete the extra copies and keep only one profile per printer.
2. Check for duplicate printer connections. Multiple printer connections can cause the same order to print more than once. Go to Settings > Printer and check the list of connected printers. If the same printer is listed twice, remove one connection, then reconnect only one instance of each printer.
3. Restart the printer and the app.
- Turn off the printer completely.
- Close the klikit app.
- Wait 10 seconds.
- Turn the printer back on.
- Open the klikit app.
- Reconnect the printer in Settings > Printer.
4. Clear the app cache. If the issue persists, go to your device's App Settings, find the klikit app and tap Clear Cache. Do not clear data, or you will be logged out. Restart the app and try printing again.
5. Test with a new order. Go to Add Order, add 1 item to the cart and complete the payment. Check whether the receipt prints once or multiple times.
If it still prints multiple copies
Contact the support team and give them:
- A screenshot or video of the printed receipts showing multiple copies
- The printer model you are using
- When the issue started (after an update? after changing settings?)
- Whether it happens on all orders or only certain types
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