If the Klikit Store App keeps logging you out repeatedly (e.g., 4 times a day) or becomes unresponsive/freezes, it's usually a temporary performance issue — not a problem with your account.
What to try first
- Force-close and reopen the app
- Swipe the app away from recent apps, then launch it again.
- Restart your device
- Power the tablet or phone off completely, wait 30 seconds, and turn it back on.
- Check for updates
- Open the Google Play Store, search for “Klikit Store,” and tap Update if available.
- We release updates regularly to fix bugs and improve stability.
- Clear the app cache
- Go to your device Settings > Apps > Klikit Store > Storage.
- Tap Clear Cache (do not clear data, as that logs you out completely).
If it still happens
- Ensure you have a stable internet connection (Wi‑Fi or mobile data). A weak connection can cause the app to behave unexpectedly.
- Check if other apps are running slowly — if your device is low on storage (< 500 MB free) or memory, it can affect Klikit.
When to contact support
If none of the above helps, reach out to us through the in‑app chat or at support@klikit.io and include:
- Your outlet name
- The device model and Android version (find in Settings > About device)
- How often the logouts or freezes happen
We’ll investigate and get you back up and running.