P
POS Integration
Definition
The connection between delivery platforms and a merchant's Point of Sale system, enabling automated order flow directly to the kitchen without manual entry.
Related Terms
Multi-Tenant
A software architecture where a single instance serves multiple customers (tenants), each with isolated data. Common in cloud-based restaurant management systems.
Omnichannel
A unified approach to sales and customer engagement across all channels—dine-in, delivery, pickup, and direct ordering—providing a seamless experience.
Order Aggregation
The process of consolidating orders from multiple delivery platforms (GrabFood, Foodpanda, GoFood, etc.) into a single dashboard or system.
QR Ordering
A contactless ordering method where customers scan a QR code to access a digital menu and place orders directly from their smartphone.