Omnichannel
Definition
A unified approach to sales and customer engagement across all channels—dine-in, delivery, pickup, and direct ordering—providing a seamless experience.
Related Terms
mPOS (Mobile Point of Sale)
A portable payment device that allows merchants to accept card payments anywhere, typically using a smartphone or tablet with a card reader attachment.
Multi-Brand Operations
Running multiple restaurant brands from a single kitchen, maximizing kitchen utilization and reaching different customer segments on delivery platforms.
Multi-Tenant
A software architecture where a single instance serves multiple customers (tenants), each with isolated data. Common in cloud-based restaurant management systems.
Order Aggregation
The process of consolidating orders from multiple delivery platforms (GrabFood, Foodpanda, GoFood, etc.) into a single dashboard or system.