Q
QR Ordering
Definition
A contactless ordering method where customers scan a QR code to access a digital menu and place orders directly from their smartphone.
Related Terms
Omnichannel
A unified approach to sales and customer engagement across all channels—dine-in, delivery, pickup, and direct ordering—providing a seamless experience.
Order Aggregation
The process of consolidating orders from multiple delivery platforms (GrabFood, Foodpanda, GoFood, etc.) into a single dashboard or system.
POS Integration
The connection between delivery platforms and a merchant's Point of Sale system, enabling automated order flow directly to the kitchen without manual entry.
QSR (Quick Service Restaurant)
A fast food restaurant that emphasizes speed of service, with limited menu options and minimal table service. Examples include McDonald's, KFC, and Subway.