What if my menu is not available on the consumer apps like GrabFood or foodpanda?
Sometimes, you might not be able to search your stores on the food-delivery apps/ aggregators (GrabFood, foodpanda, Uber Eats, etc.) This is an indication that your store is closed. Our delivery providers are integrated with our platform. We cannot open and close your store on the food-delivery apps in general — but Pause Store does send a request to the aggregator to pause incoming orders for up to 60 minutes.
You can open your stores via the respective delivery providers’ merchant portals. If this does not work, we suggest you contact your respective delivery provider’s account manager/s.
If your store appears closed in aggregator apps with a future reopening date, it means your store is paused on their end. You'll need to reopen your store directly on your aggregator merchant device. If you need help with this, please contact your aggregator's support team for assistance on how to remove the pause feature.
Common questions
Akun GoFood saya mati di salah satu store, bagaimana cara menyalakannya kembali? If a store can't be found on a food-delivery app or aggregator, it means the store is closed there. klikit cannot open and close your store on the food-delivery apps in general, so open the store through the delivery provider's merchant portal. If that does not work, contact your delivery provider's account manager. If the store shows as closed with a future reopening date, it is paused on the aggregator's end. Reopen it directly on your aggregator merchant device, or ask the aggregator's support team how to remove the pause.
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