You open the Menu tab in the klikit Business app, pick your brand, and the list is empty with the message "No Menu(s)". The same menu is still visible in klikit Cloud, and orders may still be arriving as normal.
This is almost always an out-of-date copy of your branch menu held on our servers, not a deleted menu. Your menu data is safe, and your delivery platforms are not affected.
First check: is a brand selected?
If your account manages more than one brand at this branch, the app does not pick one for you. Until you choose a brand from the dropdown at the top of the Menu tab, you will see a placeholder that says "Select brand and branch to manage menu".
That is a different message from "No Menu(s)". If you see the placeholder, select a brand and the menu will load.
If a brand you were recently given access to is missing from the dropdown, log out of the app and log back in.
Fix: refresh the branch menu from klikit Cloud
Any menu edit saved for that branch clears the out-of-date copy. The quickest edit is to switch a menu off and straight back on.
- Go to cloud.klikit.io and log in.
- Open Menu Management and select the affected brand and the Store Menu for that branch.
- Find any menu and turn its Enabled switch off, then turn it back on straight away.
- In the klikit Business app, leave the Menu tab and open it again. The menu reloads.
Publishing the branch menu from klikit Cloud also clears the out-of-date copy, but it pushes the menu to your delivery platforms as well, including any changes you have synced but not yet published. Use the switch method if you only want to fix the app.
If the menu is still empty
Contact klikit Support with:
- Your business name, brand and branch
- A screenshot of the Menu tab
- Whether the menu is visible in klikit Cloud for that branch
Support can check whether the branch menu needs to be re-synced from your Business Menu.
Why this happens
The app loads each branch menu from a copy on our servers that is refreshed whenever the menu is edited or published. If the branch menu was recently reset or re-synced from the Business Menu, that copy can briefly be empty. The app keeps showing the empty copy until the next menu edit clears it.
For more on how Business and Store Menus work, see What is klikit Menu Management?.
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