To make changes on the aggregator consumer apps, you can edit your klikit Business Menus and publish those changes across multiple brands and branches. To have those changes reflect on the consumer app, you'll need to use the populate, sync, and publish features.

How to Sync and Publish

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Populate

If you've just created your menu for the first time or have no Store Menu yet, you'll need to populate your Business Menu to a Store Menu. Populating a menu allows you to send a pre-built menu on the Business Menu to any empty Store Menu.

Steps

1. Click on 'Menu' tab.
2. Select the menu to populate.
3. Click on 'Populate'
4. Select all the branches to populate to. Tick the branch that you would like to populate
5. Click 'Populate'

REMEMBER! These changes will not be visible on the consumer apps until they are published - more on this later.

Can I auto-populate my menu by syncing it with klikit?

Yes! You would need to activate first your store on your delivery provider (i.e. Grab Food, foodpanda, etc...) then the klikit team can overwrite the menu when we begin with the onboarding process.

To inquire more about the menu population and integration process, you can reach out to the klikit account manager you are in contact with for more details or reach out through the chat widget

Sync

When on the Business menu, Sync a menu to update any change made from the Business menu to one or multiple Store menus at once.

Steps

1. Click on 'Menu' tab.
2. Select the menu to sync.
3. Click 'Sync'.
4. Select all the branches to populate to.
5. Click 'Sync'

*You can also sync item OOS and visibility status on store level by ticking the boxes.

REMEMBER! These changes will not be visible on the consumer apps until they are published - more on this later.

Publish

Publish allows you to push your Menu to the aggregator consumer apps.  On Business level you can publish multiple menu at the same time and even Schedule Publish.

Steps

1. Select the menu to publish.
2. Click ‘Publish’ 
3. Select the branches that should be published. (You can even filter by Brand and Branch!)
4. Click 'Publish Selected'

Once published, all aggregators with menu management integrations will have their consumer menus updated with the active Store Menu.

Reset

Our Reset function allows you to roll-back a Store Menu to the Business Menu - but will require a _new Publish to take effect._ Reset menu will going to delete/wipe ongoing promos, so you have to resubmit the ongoing promo.

Need Help?

Tap "Live Chat" button on the right bottom corner your screen

"No syncable store available"

This message means the menu has not been populated to the store yet. Populate is the step that chains a Business Menu to a Store Menu; until that link exists there is nothing for Sync to send, so Sync reports that no syncable store is available.

Do it in order: Populate the Business Menu to the branch first (see above), then Sync, then Publish.

It does not mean the branch is already synchronised, and it does not mean there are no pending changes to send.

Kenapa muncul 'No syncable store available' saat mau sync menu? / Why do I get "No syncable store available" when I try to sync?

The menu has not been populated to that store yet. Populate the Business Menu to the branch first, and Sync will then have a store to send to.

An order shows under the wrong brand (items belong to a different brand)

If you run several brands on the same aggregator — say Upper Crust, Ayam Gepuk, and Balena Cafe on ShopeeFood — you may see an order come in credited to one brand when the items on it are actually from another brand.

When an aggregator order is attributed to one brand but the items on it belong to a different brand, the cause is the wrong store attached to the menu.

It is not a store visibility setting. Visibility controls whether a store shows, not which brand an order is credited to, so turning visibility on or off for a store will not correct the brand an order is attributed to.

This is an integration issue and it is not something you can fix from the dashboard yourself — it must be escalated to support to correct the store/menu attachment.

Pesanan masuk ke brand yang salah tapi itemnya dari brand lain — kenapa? / Why is an order showing under one brand when the products are from another brand?

The wrong store is attached to the menu. This is an integration issue that support has to correct — it is not a store visibility setting.

Common questions

Can I do this specific only for a single store?

Yes. Populate, Sync and Publish all ask you to choose which branches the action applies to, so you can tick only the one branch you want. When populating, you "Select all the branches to populate to. Tick the branch that you would like to populate" — tick just that one. Sync works the same way: select the branch, then click 'Sync'. For publishing, select the branches that should be published (you can filter by Brand and Branch) and click 'Publish Selected'.

Specific only for a single store — will the change show on the apps?

Populate and Sync alone will not be visible on the consumer apps until they are published. Publish is what pushes your menu to the aggregator consumer apps, so publish the branch you changed for it to take effect.

Can I set item availability or visibility for just one store?

When syncing you can also sync item OOS and visibility status on store level by ticking the boxes.

Only one store — what order do I do the steps in?

Populate the Business Menu to the branch first, then Sync, then Publish. If the menu was never populated to that store, Sync will report "No syncable store available" because there is nothing yet for Sync to send.

Before you hit Publish: get your Business Menu changes onto the Store Menu first

Publish on its own does not carry Business Menu edits live. Publish pushes the active Store Menu to the aggregator consumer apps — "Once published, all aggregators with menu management integrations will have their consumer menus updated with the active Store Menu." So if an edit you made on the Business Menu has not reached the Store Menu yet, publishing will push the old Store Menu and your edit will not appear.

The full order for a Business Menu change is:

1. Edit the item or price at the Business Menu level and click Save to save your changes.
2. Sync — when on the Business menu, Sync a menu to update any change made from the Business menu to one or multiple Store menus at once. Select the branches you want to update.
3. Publish — select the menu, click 'Publish', select the branches that should be published, and click 'Publish Selected'.

Always Sync before Publishing to ensure store menus have the latest business-level changes.

If the branch has no Store Menu yet, Sync has nothing to send to: "If you've just created your menu for the first time or have no Store Menu yet, you'll need to populate your Business Menu to a Store Menu." In that case, Populate the Business Menu to the branch first, then Sync, then Publish.

How to tell which step was missed: open the store menu for the branch in question. If the change is in the business menu but NOT in the store menu, the Sync step is where it stopped — Sync this branch. If the change IS in the store menu but not on the delivery app, the Publish step is where it stopped.

Remember that each brand and each branch is synced separately, so a change that shows on one branch but not another means the other branch wasn't synced.

Kenapa menu sudah di-publish tapi perubahan saya belum muncul? / I published but my Business Menu edits didn't go live

Publish sends the active Store Menu to the aggregators. Changes made on the Business Menu have to be synced (or, for a branch with no Store Menu yet, populated) to the Store Menu first, otherwise Publish pushes the Store Menu as it was. Save → Sync → Publish, for each branch you want updated.

Where to find one branch's Store Menu, and how to apply an item change to several branches

Menus can only be edited on the Web App, so do this on klikit Cloud (cloud.klikit.io) in a desktop browser.

To reach a specific branch's Store Menu:

1. Log in to klikit Cloud and go to the Menu tab in the side navigation.
2. In the Menu Overview section you can access all the menus for both your Business and Store Menus — each Store Menu is unique to a brand and branch on klikit Cloud, so open the Store Menu for the brand-and-branch combination you want.
3. Click Items to see your item list, then click the item you want to change.
4. Make your change and click Save after each modification.
5. If you only want to hide the item on certain delivery platforms, click "Item Options", click "Visible", and select which platforms should show the item.

To apply the same item change to several branches instead of one at a time: do it from the Business Menu and choose the branches in the Sync and Publish steps.

1. Click on the 'Menu' tab and select the menu to sync.
2. Click 'Sync', then select all the branches to populate to — tick each branch you want updated.
3. Tick the boxes to also sync item OOS and visibility status on store level, then click 'Sync'.
4. Select the menu to publish, click 'Publish', select the branches that should be published (you can even filter by Brand and Branch), and click 'Publish Selected'.

These changes will not be visible on the consumer apps until they are published. Each brand and each branch is synced separately, so a change that shows on one branch but not another means the other branch wasn't synced. If a branch has no Store Menu yet, populate the Business Menu to that branch first, then Sync, then Publish.

Paano ko ia-apply ang item change sa maraming branch? / How do I apply an item change across several branches?

Gawin ito mula sa Business Menu: Sync → tick ang bawat branch at ang boxes para sa item OOS at visibility status sa store level → Publish at piliin ang mga branch na ipa-publish (maaari mong i-filter by Brand and Branch) → 'Publish Selected'.