The Menu OOS (Out Of Stock) feature lets users update menu availability, marking items as out of stock to prevent unavailable items being ordered and maintain accurate inventory. Users with the roles of Business Owner, Brand Manager, and Branch Manager can manage out-of-stock menus.

How to Set an Item as Out of Stock or Back in Stock on the web-app

Marking Menu Items as Out Of Stock (OOS)

1. Navigate to the branch menu with the item or category you want to mark as OOS.
2. Toggle the button next to the item or category to disable it.

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If your item, is also marked as a modifier, you'll see a pop-up message to confirm if you also want to mark the modifier item as OOS.

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Note: Items will remain OOS by default until manually re-enabled.

How to Set Modifiers as Out of Stock or Back in Stock on the web-app

Marking Modifiers as Out of Stock (OOS) or Back in Stock

1. Go to the Branch Menu.
2. Click on the "Modifier Groups" tab.

To fix a disabled modifier or to turn an item back on, toggle the grayed-out button next to it, and click "Save" to apply the changes to all menu items containing the modifier. The button will appear purple once it's turned back on.

Note: marking a modifier out of stock or back in stock republishes your whole branch menu to your delivery platforms, the same as pressing Publish. Any edits you have Saved and Synced to that branch but not yet Published will go live at the same time. Marking an item out of stock does not do this. See Why did marking a modifier out of stock publish my menu?.

Item Out of Stock (OOS) Settings

When a Menu Item is marked as OOS, a clock icon will appear next to the OOS button. Click the clock icon to open a pop-up where you can set the duration for the item to remain OOS. The timer starts when you click the "Update" button. Once the timer expires, the item will automatically be back in stock.

Note: If a category or item is disabled, it will appear as out of stock for consumers until it's manually re-enabled or until the timer expires.

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What if I forget to turn an Item/Menu back on? How do I fix a disabled modifier or menu item?

If you made the OOS request on the klikit app (NMA) - generally it will be back in stock either next day, or whenever it was set (i.e. Next Day, Next Week).  For OOS done on klikit webapp, you will need to toggle it back on.

We know that running a business is stressful and anyone can forget things.  As a result, we have tools and systems to help you check out when things are OOS.  We recommend you to always check the following:

1. Live Report Hub

This gives you real-time visibility into your brands and branches performance, letting you see what items are OOS, and where.

1. Analytics

This gives you a 'hit-list' of the longest OOS items and the branches they're mapped to.

How does it work?

1. As mentioned, NMA (i.e. Store App) requests will toggle back automatically without assistance.
2. For those made on Web, you will need to go an manually re-enabled them.

If the disabled category, item, or modifier still appears as available to consumers after 1-2 minutes, try to do the following:

1. Also try clearing your browser cache and refresh the page.

Turning an item back on yourself in a branch menu

If you are waiting on support to switch an item back on, you can do it yourself in the branch menu at any time. Users with the roles of Business Owner, Brand Manager, and Branch Manager can manage out-of-stock menus.

Out of stock is managed per branch menu, so start from the branch you want to change:

1. Navigate to the branch menu with the item or category you want to change.
2. Toggle the grayed-out button next to it. The button will appear purple once it's turned back on.
3. For a modifier, go to the "Modifier Groups" tab, toggle the grayed-out button next to it, and click "Save" to apply the changes to all menu items containing the modifier.

For OOS done on klikit webapp, you will need to toggle it back on — items will remain OOS by default until manually re-enabled. (OOS requests made on the klikit app (NMA) generally go back in stock either next day, or whenever it was set.)

If the disabled category, item, or modifier still appears as available — or still appears out of stock — to consumers after 1-2 minutes:

1. Publish the menu by clicking "Publish" next to the search bar. (This option is available only to Brand Manager access and higher)
2. Clear your browser cache and refresh the page.

To confirm which branches are still affected, use the Live Report Hub, which gives you real-time visibility into your brands and branches performance, letting you see what items are OOS, and where.

Common questions

Hide an item, mark it as out of stock

You can do this yourself in the branch menu at any time. Navigate to the branch menu with the item or category you want to mark as OOS, then toggle the button next to the item or category to disable it. Users with the roles of Business Owner, Brand Manager, and Branch Manager can manage out-of-stock menus.

Once a category or item is disabled, it will appear as out of stock for consumers until it's manually re-enabled or until the timer expires. If the item is also marked as a modifier, you'll see a pop-up message to confirm if you also want to mark the modifier item as OOS.

Can you set my item to out of stock for me?

You don't need to wait on support — if you are waiting on support to switch an item back on, you can do it yourself in the branch menu at any time. Out of stock is managed per branch menu, so start from the branch you want to change and toggle the button next to the item or category.

How long will the item stay hidden?

Items will remain OOS by default until manually re-enabled. When a Menu Item is marked as OOS, a clock icon will appear next to the OOS button — click the clock icon to open a pop-up where you can set the duration for the item to remain OOS. The timer starts when you click the "Update" button, and once the timer expires, the item will automatically be back in stock.

Item still showing as available to customers after I hid it

If the disabled category, item, or modifier still appears as available to consumers after 1-2 minutes, publish the menu by clicking "Publish" next to the search bar (this option is available only to Brand Manager access and higher), and try clearing your browser cache and refreshing the page.

Need Help? Contact us on Live Chat

Tap "Live Chat" button on the right bottom corner your screen

Is "Branch Menu" the same as "Store Menu"? Yes. klikit's menu hierarchy is Business Menu and Store Menu; the Store Menu is the per-branch menu, which this article calls the branch menu. There is no separate "Branch Menu" section in klikit Cloud — when you are told to open the branch menu, open the Store Menu for that branch.

I can't find "Branch Menu" in the dashboard

Where is the "Branch Menu" section? / Buka menu "Branch Menu" di dashboard — di mana?

There is no "Branch Menu" section in the klikit dashboard, so you will not find a menu item with that name. "Branch Menu" means the Store Menu. Wherever these steps say to open the branch menu, open the Store Menu.

Can klikit turn items back on for all my outlets for me?

I want to turn everything back on across all my outlets so nothing is OOS. Can klikit do this for me?

No. Agentic menu services, where klikit makes menu changes on your behalf, are not yet rolled out to the general population. klikit cannot apply OOS changes across your branches for you.

Do the OOS action yourself: go to the Menu tab in the klikit app (NMA) and switch the item back on there.