The Menu Out Of Stock (OOS) feature lets users update menu availability, marking items as out of stock to prevent unavailable items being ordered and maintain accurate inventory. Users with the roles of Business Owner, Brand Manager, and Branch Manager can manage out-of-stock menus.

In this tutorial, you will learn how to do the following:

How to Set an Item as Out of Stock or Back in Stock on the app

Marking Menu Items as Out Of Stock (OOS)

Note: Items will remain OOS by default until manually re-enabled.

How to Set Modifiers as Out of Stock or Back in Stock on the app

Marking Modifiers as Out of Stock (OOS)

Item Out of Stock (OOS) Settings

Note: If a category or item is disabled, it will appear as out of stock for consumers until it's manually re-enabled or until the timer expires.

What if I forget to turn an Item, Menu, or Modifier back on? How do I fix a disabled modifier or menu item?

If you made the OOS request on the klikit app - generally it will be back in stock either next day, or whenever it was set (i.e. Next Day, Next Week). For OOS done on klikit webapp, you will need to toggle it back on.

We know that running a business is stressful and anyone can forget things.  As a result, we have tools and systems to help you check out when things are OOS.  We recommend you to always check the following:

1. Live Report Hub

This gives you real-time visibility into your brands and branches performance, letting you see what items are OOS, and where.

1. Analytics

This gives you a 'hit-list' of the longest OOS items and the branches they're mapped to.

How does it work?

1. As mentioned, NMA (i.e. Store App) requests will toggle back automatically without assistance.
2. For those made on Web, you will need to manually re-enable them.

If the disabled category, item, or modifier still appears as available to consumers after 1-2 minutes, try to do the following:

1. Publish the menu by clicking "Publish" next to the search bar. (This option is available only to Brand Manager access and higher)
2. Clear your browser cache and refresh the page.

Marking items out of stock yourself, and what happens for TikTok Shop

Setting an item out of stock is something you do yourself in klikit — users with the roles of Business Owner, Brand Manager, and Branch Manager can manage out-of-stock menus.

On the klikit for Business app

1. Navigate to the Menu tab.
2. Select brand, menu, and category.
3. Tap the toggle next to the item to mark it OOS or back in stock.

On klikit Cloud (web)

1. Navigate to the branch menu with the item or category you want to mark as OOS.
2. Toggle the button next to the item or category to disable it.
3. If the item is also marked as a modifier, a pop-up will ask you to confirm whether you also want to mark the modifier as OOS.

When you toggle an item to OOS, klikit communicates with all your integrated delivery apps (GrabFood, foodpanda, Uber Eats, klikit Webshop, etc.) to hide that item from consumers. Menu item toggling (in-stock or out-of-stock) happens immediately, though timings are a rough guide only — the changes sit in each aggregator's own queue. If nothing has changed after 60 minutes, contact Support so we can review.

If you made the OOS request on the klikit app, generally it will be back in stock either next day, or whenever it was set (i.e. Next Day, Next Week). For OOS done on klikit webapp, you will need to toggle it back on.

TikTok Shop orders are handled differently. For TikTok Shop we have an established SOP to handle unexpected stock issues: if an item is unavailable at the original branch, that location must notify our team to initiate a reassignment to the next nearest available branch. This transition is seamless for the customer, and the new branch will be notified of the fulfillment request directly via the klikit app.

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