We're thrilled to announce that you can now redeem your hard-earned loyalty points directly via Add Order. Our system now supports the seamless redemption of these rewards through the Add Order feature.
Can my customers redeem loyalty points through the cashier?
Absolutely! Your customers can redeem their loyalty points both online and at the cashier. Purchases on klikit channels — your webshop and Add Order — contribute towards their loyalty rewards. Orders that arrive from third-party delivery apps such as GrabFood or foodpanda do not earn points today. A Universal Points Program (UPP) that widens this is coming; speak to your CSM if you want to be part of it.
How does it work?
- Earning Points: Each purchase made by your customers, whether online or at the cashier, counts towards their loyalty rewards. These purchases are tracked using their registered phone number or email.
- Reaching the Threshold: Rewards are point-based: the merchant sets an earning rate and a redemption threshold, and the required purchases yield the points needed to reach it. Once a customer holds enough points they receive a prompt during checkout letting them know they can apply their loyalty reward. Partial redemption is not supported — the full threshold has to be met.
- Redeeming Points: During their next purchase, either online or at the cashier, customers will see an option to redeem their loyalty points. They can then apply these points to their order and enjoy the benefits immediately.
Your customers will love the convenience of redeeming their loyalty points with ease, enhancing their overall shopping experience.
What happens to redeemed rewards when an order is cancelled?
The reward and points consumed are considered used and will not be credited back to the User’s Rewards tab.
To learn more about the klikit loyalty feature, you check this article _here_.
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