Managing Orders Across GrabFood, foodpanda, and Deliveroo Simultaneously
A practical guide for QSR operators in Singapore to manage orders from multiple delivery platforms simultaneously. Learn how to consolidate tablets, sync menus, route orders efficiently, and use klikit to unify your delivery operations.
Step 1 of 6
Assess Your Current Multi-Platform Setup
Before optimizing, audit your current setup. Count how many tablets you have at each outlet — most QSRs in Singapore end up with 3-5 tablets from GrabFood, foodpanda, Deliveroo, and potentially ShopeeFood. Document the pain points: missed orders from unheard notifications, menu inconsistencies across platforms, staff juggling multiple devices, and manual order entry into your POS. Calculate the cost of errors — each missed order in Singapore costs approximately SGD 15-25 in lost revenue plus reputation damage.
Track missed orders for one week before making changes. This baseline data helps justify the investment in a consolidation solution to your management team.
Consolidate Tablets with klikit
Replace your multiple platform tablets with klikit's unified order management dashboard. klikit integrates directly with GrabFood, foodpanda, and Deliveroo APIs in Singapore, bringing all orders into a single screen. Set up takes about 15 minutes per platform. Connect your existing merchant accounts — no need to create new ones. klikit's single tablet replaces 3-5 separate devices, reducing counter clutter and simplifying staff training.
Sync Menus Across All Platforms
Use klikit's menu management feature to maintain a single master menu that syncs to all platforms. When you add a new item or change a price, it updates across GrabFood, foodpanda, and Deliveroo simultaneously. Set platform-specific pricing if needed — some QSRs in Singapore price 5-10% differently across platforms based on commission rates. Use klikit to mark items as out-of-stock in real time across all platforms to prevent customer disappointment and cancellations.
Configure Order Routing and Auto-Accept
Set up klikit's auto-accept feature to automatically confirm incoming orders from all platforms. Configure order routing so that delivery orders are automatically sent to the kitchen display or printer. Set preparation time estimates per item category — appetizers at 5 minutes, mains at 10-12 minutes, drinks at 3 minutes. For QSRs with multiple kitchen stations, route orders to the correct station based on item type. This eliminates the need for staff to manually accept and route each order.
Integrate with Your POS System
Connect klikit to your existing POS system to eliminate double entry. klikit integrates with popular Singapore POS systems including Lightspeed, Square, and Revel. Once connected, delivery orders automatically appear in your POS alongside dine-in and takeaway orders. This gives you a unified sales report across all channels, making it easier to track revenue, manage inventory, and reconcile platform payouts. Setup typically takes 30-60 minutes with klikit's support team.
Monitor Unified Analytics and Optimize
Use klikit's analytics to compare performance across GrabFood, foodpanda, and Deliveroo from a single dashboard. Track which platform generates the most orders and highest average order value. Identify peak hours per platform — in Singapore, GrabFood tends to dominate lunch while Deliveroo is stronger for dinner. Use this data to allocate promotions strategically. Review weekly metrics: total orders, revenue per platform, average preparation time, cancellation rate, and customer ratings. Adjust your strategy monthly based on trends.