Where do I see my payouts and disbursed funds?
Payouts are handled by your integrated payments provider, not by klikit.
To see what has been paid out, when it was transferred, and the status of any payout that is still pending, log in to the Merchant Dashboard of your integrated payments provider. That dashboard is the authoritative record for disbursements — it holds your settlement schedule, transfer history and any holds applied to your account.
klikit does not hold your sales funds and does not transfer them to your bank account, so there is no payouts, wallet or disbursement screen for your sales funds inside klikit Cloud or the klikit app.
What you CAN see in klikit is the payment on each order — for klikit-channel orders in particular, the Order Dashboard shows how the order was paid. Payout timing, transfer status and refunds live with the payment gateway that holds the funds, so use the gateway's own dashboard for those.
One exception: if the AMOUNT is wrong, that is ours. If the sum you have been paid or settled does not match what you expected, raise it with klikit Support — a disputed amount is something we investigate, not something to take to the gateway. Everything else about a payout — when it lands, whether it has been sent, why it is on hold — belongs to your payment gateway partner.
On timings specifically: klikit does not set them and cannot quote them. Payout and settlement schedules are controlled by our payment partners. Check with your payment provider for when funds will arrive. Do not read across from refund timeframes — a refund window describes money going back to a customer and says nothing about when your sales funds settle.
This is a separate thing from Cash Management > Cash Out, which handles physical cash in your store rather than payouts from your payments provider. See Is there a cash out function in klikit? below.
What about the Billing section in klikit Cloud?
The Billing module at cloud.klikit.io is a different thing. It shows what klikit charges you — your monthly invoices and billing statements for using the platform. It does not show money paid out to you.
If you are looking for your invoices rather than your payouts, see How will you bill me for the use of klikit? and How to view your klikit billing statements.
My payout is late or missing
Check your payments provider's Merchant Dashboard first — the payout status and any reason for a delay or hold will be shown there, and it will be more current than anything klikit can tell you.
If the dashboard shows the payout as sent but the funds have not arrived, that is a question for your payments provider, since they hold the transfer record.
Common questions
Where do I download my settlement report or settlement PDF? From your payments provider's Merchant Dashboard. Settlement reports are produced by the provider that processes and transfers your money, so klikit does not hold them and cannot generate one for you.
How do I get a settlement statement for one outlet, or for a specific date? Filter by outlet and date range inside your provider's Merchant Dashboard. It holds the per-outlet, per-day transfer records.
When will my sales funds be transferred? Your payout schedule is set by your payments provider, not by klikit. The schedule and the date of the next transfer are shown in their Merchant Dashboard.
My sales money has not come in yet (dana penjualan belum masuk) — what do I check? Check the payout status in your provider's Merchant Dashboard first. It will show whether the transfer has been sent, is still pending, or is on hold, and why.
Where do I see how much was disbursed or withdrawn? In your provider's Merchant Dashboard. klikit Cloud does not show disbursement or withdrawal amounts — the Billing module there is klikit's invoices to you, which is a different thing.
Is there a payout, wallet, or disbursement screen in the klikit app? No. There is no payouts, wallet, or disbursement section for your sales funds in klikit Cloud or the klikit app, because klikit does not hold or transfer them. Cash Management > Cash Out is a different function — see below.
Is there a cash out function in klikit? Yes, but only through Cash Management > Cash Out, and Cash Management has to be enabled for your business by your Customer Success Manager first. If you do not see it, it has not been enabled for your account. There is no virtual balance to check beyond what is shown on the home screen.
I get an error when trying to cash out or withdraw — what do I do? It depends which one you mean, and they are handled in different places:
- Cash Out inside klikit (Cash Management > Cash Out) — this covers physical cash in your store. If the option is missing, Cash Management has not been enabled for your business yet; ask your Customer Success Manager. If it is enabled but erroring, contact klikit Support below.
- A payout of your sales funds — this is handled by your payment gateway, for example Stripe, Xendit or Maya, not by klikit. Check that provider's Merchant Dashboard: it holds your settlement schedule, transfer history and any holds, and is the authoritative record. If it shows the payout as sent but the funds have not arrived, raise it with the provider, since they hold the transfer record.
These help centre articles do not cover bank account verification or KYC status. If neither of the above explains the error, contact klikit Support below.
Mau minta settlement PDF untuk satu outlet di tanggal tertentu — bisa dikirim? klikit cannot generate one. Settlement reports are produced by the payments provider that processes and transfers your money, so download the settlement PDF from your provider's Merchant Dashboard and filter by outlet and date range there — it holds the per-outlet, per-day transfer records.
Minta laporan settlement / pencairan dana untuk tanggal tertentu, ambilnya di mana? In your payments provider's Merchant Dashboard, not in klikit. Payouts are handled by your integrated payments provider, and that dashboard is the authoritative record for disbursements. The Billing module in klikit Cloud is a different thing — it shows klikit's invoices to you, not money paid out to you.
What is Cash Out, and why is my balance changing?
Cash Out is a feature of Cash Management, not a payouts or wallet screen. It records a deduction against your cash balance and is straightforward in normal use — there is nothing to reconcile against a payout. If Cash Out returns an error, that is a fault rather than a configuration question: contact Support and we will escalate it.
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