Food Delivery Software for Restaurants on Several Delivery Apps at Once
Short answer: if your restaurant takes orders on several delivery apps at the same time, you need an order aggregation platform: software that pulls every app's orders into one screen, lets you accept, print and track them in one place, and pushes menu and stock changes back to every app. In Southeast Asia and Japan, klikit does this with direct integrations to GrabFood, foodpanda, ShopeeFood, GoFood, Deliveroo, Uber Eats and other local apps. If you already run a POS you want to keep and sell mainly in the US or Europe, Deliverect, Otter or Chowly are the usual choices.
What the software has to do
Running three or four delivery apps side by side breaks down in the same places for every restaurant: a tablet per app, orders missed because one tablet was on silent, items sold out on one app but still live on another, and no single view of the day's sales. Software for multi-platform orders should fix all of these:
- One order queue. Orders from every app arrive in one list with an alert sound, showing which app each came from.
- Accept, print and track in one place. Staff move each order through accepted, ready and delivered without opening the delivery app's own tablet.
- Menu and stock from one place. Change a price or mark an item out of stock once, and every connected app updates.
- A way to slow down. When the kitchen is overwhelmed, pause the store or switch to busy mode instead of letting orders pile up and get cancelled.
- One set of reports. Sales by app, brand and outlet in one place, so you can see which channel actually pays.
How klikit handles orders from several delivery apps
klikit replaces the separate merchant tablets with one app (the klikit for Business app on an Android device, or the web app in a browser). In practice:
- All orders in one dashboard. New orders from every connected delivery app appear in the Orders view with a notification sound. You can filter by branch, brand, delivery app or status.
- Clear order statuses. Each order moves through Placed, Accepted, Ready and Delivered, so the whole team can see what still needs attention.
- Auto-accept and auto-ready where the app allows it. Some delivery apps let orders be accepted automatically and a rider called as soon as the order is accepted. GrabFood, for example, works with a permanent auto-accept setting.
- Printed dockets. klikit prints to USB, Bluetooth and WiFi thermal printers, as well as Sunmi and iMin devices. Dockets print when an order is accepted, including scheduled orders.
- Menus and stock managed once. klikit is the single source of truth for your menus: edit items and mark them out of stock in klikit, and the change goes to every connected app.
- Busy mode and Pause Store. Busy mode stops new orders for a short spell, and Pause Store hides the outlet on the delivery apps until you switch it back.
- Phone, chat and website orders too. Orders that come in by phone or social media can be added to the same dashboard, and klikit's own webshop sends direct orders there as well.
- Multi-brand and multi-outlet. One account covers several brands and locations, which suits cloud kitchens running virtual brands.
klikit is a POS and order platform in its own right. It does not connect to a separate local POS, so it suits restaurants that are happy to run delivery (and, if they want, dine-in) on klikit, rather than ones that must keep an existing POS as the system of record.
Delivery apps klikit connects to
klikit integrates with foodpanda, GrabFood, Deliveroo, Uber Eats, GoFood (Gojek), ShopeeFood, TikTok Shop, Maxim, Wolt and Demae-can. Which of these matter depends on the market:
| Market | Main delivery apps klikit connects |
|---|---|
| Singapore | GrabFood, foodpanda, Deliveroo |
| Malaysia | GrabFood, foodpanda, ShopeeFood |
| Philippines | GrabFood, foodpanda |
| Indonesia | GrabFood, GoFood, ShopeeFood |
| Thailand | GrabFood, ShopeeFood |
| Japan | Uber Eats, Wolt, Demae-can |
Which software suits which restaurant
| If you… | Look at | Why |
|---|---|---|
| Sell on GrabFood, foodpanda, ShopeeFood or GoFood in Southeast Asia | klikit | Direct integrations with the region's delivery apps, plus POS, menus, stock and reports in one platform |
| Run several virtual brands from one kitchen in Asia | klikit | Multi-brand menus and one order queue across brands and outlets |
| Must keep an existing POS and sell in many countries | Deliverect | Built to feed delivery orders into the POS you already have, with wide global coverage |
| Operate mainly in the US | Otter or Chowly | Focused on US delivery apps such as DoorDash, Uber Eats and Grubhub |
| Take only a few delivery orders a week | The delivery apps' own tablets | Aggregation pays off once the tablets and re-keying cost real staff time |
For a side-by-side look at the main platforms, see our order aggregation platform comparison. If your main problem is orders slipping through the cracks, read how to stop missing delivery orders across several apps.
Common questions
Do I still need the delivery apps' merchant tablets?
Day to day, no: orders, menus and stock are handled in klikit. You still use a delivery app's own merchant portal for a few things only the app controls, such as contacting a customer about a foodpanda or GrabFood order.
Can one person manage several outlets?
Yes. The dashboard filters by branch and brand, and managers can see every outlet's orders from one login.
How much does it cost?
Plans depend on the number of outlets and modules. Contact the team for a quote.
See it with your own delivery apps
Book a demo and we will show the dashboard with the delivery apps you use today.