ShopeeFood is an integrated partner, which means orders placed on ShopeeFood are passed to klikit automatically and appear on your Order Dashboard. When they arrive late — or do not arrive at all — the cause is almost always on the ShopeeFood side, not inside klikit.
My ShopeeFood orders are not reaching klikit
If orders are visible in your ShopeeFood merchant app but missing from your klikit Order Dashboard, this is not something you can fix from your own settings. In particular, it is not a menu problem: re-syncing or re-publishing your menu will not bring missing orders through, because menu publishing and order delivery are separate flows.
Do this instead:
- Check the klikit WhatsApp broadcast channel. When an integration partner has a fault on their side, we post a notice there. If there is an active notice, your orders are affected by a known incident and are being worked on — you do not need to do anything else.
- Contact klikit Support. If there is no notice, raise it with Support so we can check the integration for your specific store. Have your brand and branch name ready, and an order number from ShopeeFood if you have one.
My ShopeeFood orders are arriving late
Short delays of a few seconds between an order being placed and appearing on your dashboard are normal.
Anything longer — orders showing up minutes late, in batches, or out of order — has the same cause and the same route as missing orders above: check the WhatsApp broadcast channel first, then contact Support. This applies to any strange delay on an integrated order type, not only ShopeeFood.
Was this caused by something I did?
Almost never. Delayed and missing orders on an integrated channel are caused by the partner's systems, not by your menu, your device, or your klikit settings. You do not need to reset your menu, reinstall the app, or change your printer setup to resolve it.
My ShopeeFood promotion is not behaving correctly
Promotions on GrabFood, GoFood and ShopeeFood can be set up through the klikit Campaign Manager.
However, once a ShopeeFood promotion has already been applied and added, changes to it are handled by ShopeeFood, not by klikit. If an existing promotion needs to be stabilised, corrected, or removed:
- Raise it with klikit Support first, so we can confirm what is set on our side and record the issue.
- Then contact your ShopeeFood Account Manager, who is the only party able to change a promotion that is already live on ShopeeFood.
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