I inputted the wrong address, what do I do?

If you've mistakenly inputted the wrong address, you are able to cancel the order and order again with the correct address as long as the restaurant has not yet marked it READY. The cut-off is the READY status, not rider pickup — an order can be past READY and still waiting for a rider. Once an order is READY it cannot be cancelled from the order itself; on a klikit channel a later cancellation may still be possible subject to the merchant's approval, raised through Support. A refund is not guaranteed. If the order has already gone out with the wrong address, sorting it out is your responsibility: contact the merchant directly, and the delivery rider assigned to the order if one has been allocated. You are given several opportunities to check and correct the address before placing the order, so klikit does not take responsibility for an order sent to an address you entered.

I can't find my address in the address bar, what do I do?

We use Google's database for our address search bar. You can find the closest location / address to your place based on Google Maps and select that.

You may also include your address and delivery instructions before you checkout.

Once a rider is booked, you can reach out and inform the rider on where you are accurately located.

Common questions

Address is too far from our store — what happens to the order that's already placed?

An order with a problem address can be cancelled and placed again with the correct address as long as the restaurant has not yet marked it READY. The cut-off is the READY status, not rider pickup — an order can be past READY and still waiting for a rider. Once an order is READY it cannot be cancelled from the order itself; on a klikit channel a later cancellation may still be possible subject to the merchant's approval, raised through Support, and a refund is not guaranteed.

The delivery address is out of our range and the order has already gone out — who sorts it out?

If the order has already gone out with the wrong address, sorting it out is the customer's responsibility: contact the merchant directly, and the delivery rider assigned to the order if one has been allocated. Because there are several opportunities to check and correct the address before placing the order, klikit does not take responsibility for an order sent to the address that was entered.

Customer says the address they picked isn't really where they are — what can they do?

The address search bar uses Google's database, so the closest location / address based on Google Maps can be selected, and an address plus delivery instructions can be included before checkout. Once a rider is booked, the customer can reach out and inform the rider where they are accurately located.

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I can't find my location for delivery — what do I do?

The address search bar uses Google's database, so the closest location / address to the place based on Google Maps can be found and selected. An address and delivery instructions can also be included before checkout, and once a rider is booked the rider can be contacted and informed where the location accurately is.

My delivery location doesn't come up in the address bar at all — can I still order?

Yes. Pick the closest location / address based on Google Maps from the search bar, add the address and delivery instructions before checkout, and once a rider is booked reach out to the rider with the accurate location.