I inputted the wrong address, what do I do?

If you've mistakenly inputted the wrong address, you are able to cancel the order and order again with the correct address as long as the restaurant has not yet marked it READY. The cut-off is the READY status, not rider pickup — an order can be past READY and still waiting for a rider. Once an order is READY it cannot be cancelled from the order itself; on a klikit channel a later cancellation may still be possible subject to the merchant's approval, raised through Support. Rest assured that you will be refunded in full when you cancel the order — no cancellation fee is applied today.

I can't find my address in the address bar, what do I do?

We use Google's database for our address search bar. You can find the closest location / address to your place based on Google Maps and select that.

You may also include your address and delivery instructions before you checkout.

Once a rider is booked, you can reach out and inform the rider on where you are accurately located.

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