Best Online Ordering System for Restaurants in Malaysia (2026)

Running a restaurant in Malaysia means dealing with multiple delivery platforms, rising commission fees, and the challenge of managing orders from various sources. An online ordering system helps you centralize orders, reduce costs, and provide better customer experiences.

Why Malaysian Restaurants Need an Online Ordering System

The food delivery market in Malaysia continues to grow, with GrabFood and Foodpanda dominating the space. While these platforms provide access to millions of customers, the 15-30% commission fees can significantly impact profit margins.

An online ordering system lets you:

• Accept orders directly — Eliminate commission fees on direct orders
• Manage all orders in one place — No more switching between tablets
• Build customer relationships — Own your customer data
• Increase average order value — Upsell and cross-sell with smart suggestions

Top Online Ordering Systems in Malaysia

1. Klikit — Best All-in-One Solution

Klikit stands out as the complete restaurant operating system for Malaysian businesses. It combines POS, order aggregation, and a commission-free online ordering website.

Key Features:

• Aggregates orders from GrabFood, Foodpanda, and other platforms
• Free branded online ordering website
• QR code ordering for dine-in customers
• Real-time analytics and inventory management
• Multi-location support for restaurant chains

Pricing: Contact Klikit for custom pricing

2. Eats365

Eats365 offers a comprehensive POS solution with online ordering capabilities. Popular among medium to large restaurants in Malaysia.

Key Features:

• Cloud-based POS system
• Online ordering integration
• Table management
• Inventory tracking

Pricing: From RM199/month

3. Qashier

Qashier provides a simple POS solution with QR ordering capabilities. Popular for quick-service restaurants and cafes.

Key Features:

• QR code ordering
• Simple inventory management
• Employee management
• Basic reporting

Pricing: From RM150/month

4. StoreHub

StoreHub offers a cloud-based POS with online ordering features. Suitable for retail and F&B businesses.

Key Features:

• Online ordering website
• Inventory management
• Customer loyalty programs
• Multi-branch support

Pricing: From RM199/month

How to Choose the Right Online Ordering System

Consider these factors when selecting a system for your Malaysian restaurant:

1. Commission Fees

If you rely heavily on delivery platforms, look for systems that offer order aggregation to reduce tablet management. For direct orders, commission-free solutions like Klikit's webshop save money long-term.

2. Delivery Platform Integration

The best systems integrate with GrabFood, Foodpanda, and other delivery platforms. This prevents missing orders and reduces operational complexity.

3. Ease of Use

Your staff should be able to use the system with minimal training. Look for intuitive interfaces and responsive customer support.

4. Scalability

Choose a system that grows with your business. If you plan to open more locations, ensure multi-location management is available.

Conclusion

For Malaysian restaurants seeking the best online ordering system, Klikit offers the most comprehensive solution. With order aggregation, a commission-free webshop, and full restaurant management features, it helps reduce costs while increasing efficiency.

Other options like Eats365, Qashier, and StoreHub offer solid alternatives depending on your specific needs and budget.