Privacy Policy

Effective Date: October 9, 2024

KLIKIT PTE. LTD trading as “klikit” (UEN: 202139290W) (“we”, “us” or the “Company”) is committed to protecting the privacy of our users. This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding your personal data when you use our website at https://www.klikit.io (“this site”), our mobile application (“the product”), and any related services.

This Privacy Policy is governed by the laws of Singapore and applies to all our users across Asia.

If you are accessing klikit in a different geography – you may take this policy to subsume any and all agreements with the following entities operated as subsidiaries of the Company:

Indonesia: PT SHADOWCHEF TEKNOLOGI INDONESIA

Philippines: SHADOWCHEF TECHNOLOGIES INC.

Malaysia: SHADOWCHEF TECHNOLOGIES SDN BHD

Japan: KLIKIT KABUSHIKI KAISHA

Taiwan: KLIKIT PTE LTD (TAIWAN BRANCH)

Australia: SHADOWCHEF HOLDINGS PTY LTD

1. Information We Collect

We collect personal data that is necessary for us to provide and improve our services. This may include:

• Account Information: Name, email address, password, date of birth, business/residential address, phone number, gender
• Payment Information: Billing address, credit card information (processed securely by Stripe and/or Xendit and/or other registered payment gateway), transaction history.
• Order Information: Items ordered, delivery address, special instructions, order information such as order number, short codes, driver and delivery information and/or consumer names.
• Usage Data: IP address, device information, browser type, operating system, pages visited, time spent on site, referring URL, interactions with our technology and services.
• Marketing Data: Preferences for receiving marketing communications, engagement with our marketing campaigns.
• Cookies and Similar Technologies: We use cookies and similar technologies to track activity on our website and hold certain information. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use your personal data for the following purposes:

• Providing and Improving Services: To process orders, deliver products, provide customer support, improve our product and website, and personalize your experience.
• Order Processing and Fulfillment: To facilitate the purchase, payment, and delivery of your orders. This may involve sharing necessary information with third-party delivery partners and payment processors.
• Marketing and Communications: To send you marketing emails, newsletters, promotional offers, and other updates about our products and services. You can opt-out of these communications at any time.  These may be from us directly or from the client network we serve.
• Re-marketing: We may use internal tools in addition to Google AdWords and/or Facebook and/or other re-marketing services to show you relevant ads on third-party websites based on your previous activity on our site. You can adjust your ad preferences through Google Ads Settings and Facebook AdChoices.
• Legal Compliance: To comply with applicable laws and regulations in Singapore as the jurisdiction of subsumed control – for specific case by case matters by geography we ensure compliance to applicable laws and regulations as reasonably interpreted.

3. Data Minimization and Access Control

We adhere to the principle of data minimization and collect only the personal data that is necessary for the purposes stated in this Privacy Policy. We implement appropriate technical and organizational measures to restrict internal access to your personal data on a need-to-know basis.

4. Disclosure of Your Information

We may disclose your personal data to the following categories of recipients:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, delivery partners, IT service providers, and marketing agencies. We have contracts with these providers requiring them to protect your information.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, or protect the personal safety of users or the public.

5. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. We implement appropriate security measures, including encryption, firewalls, and access controls, to safeguard your information. However, no method of transmission over the internet or method of electronic storage is completely secure.

6. Your Rights

You have the following rights with respect to your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Withdrawal of Consent: You can withdraw your consent to the processing of your personal data at any time.

To exercise these rights, please contact us at [email protected] – and specify ‘Personal Data Request’ as your inquiry type.

7. Retention of Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a different retention period is required or permitted by law.

8. Third-Party Websites

Our website and product may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of those websites.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to your use of the website or product, or this Privacy Policy.

10. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the website or product, your violation of this Privacy Policy, or your violation of any rights of another party.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].