What do the menu publish statuses mean?
When you run Sync & Publish, klikit reports a status for each branch and each connected channel. Most will show Success, with the time the menu reached that channel. The two statuses merchants ask about most are below.
AUTH_FAILED
The connection between that branch and that channel is no longer authorised, so klikit could not publish to it. This is not something you can fix from the menu screen — the integration needs to be set up again.
Contact support and tell us which branch and which channel is showing AUTH_FAILED. We will arrange the reintegration. Republishing will keep failing until that is done.
TooManyRequests
Your business has been blocked from publishing because of excessive publishing activity. The channel has rate-limited the account after too many publish attempts in a short period.
If you see this, stop republishing. Publishing the same menu repeatedly is what triggers it, so retrying immediately makes it worse rather than better. If the status does not clear, contact support and we will check the account.
Any other status
If a branch or channel shows a status that is not Success, AUTH_FAILED, or TooManyRequests — or a publish stays stuck — contact support with the branch name, the channel, and the timestamp shown against it, and we will look at what happened on that publish.
Before you publish again
Publishing is per branch and per channel, so a menu can succeed on one channel and fail on another in the same run. Check the status against each row rather than assuming a single result for the whole business.
Common questions
Error tidak bisa sync — kenapa?
Check the status shown against each branch and channel after Sync & Publish. If it says AUTH_FAILED, that branch and channel is no longer authorised, so klikit could not publish to it — this is not something you can fix from the menu screen, and the integration needs to be set up again. If it says TooManyRequests, the business has been blocked from publishing because of excessive publishing activity. For any other status, or a publish that stays stuck, contact support.
Menu error terus, sudah sync berkali-kali tapi tetap gagal
If the status is TooManyRequests, stop republishing — publishing the same menu repeatedly is what triggers it, so retrying immediately makes it worse rather than better. If the status does not clear, contact support and we will check the account. If the status is AUTH_FAILED, republishing will keep failing until the reintegration is done.
Sync gagal, harus lapor apa ke support?
For AUTH_FAILED, tell support which branch and which channel is showing it, and we will arrange the reintegration. For any other non-Success status or a stuck publish, contact support with the branch name, the channel, and the timestamp shown against it.
Kenapa sync berhasil di satu channel tapi error di channel lain?
Publishing is per branch and per channel, so a menu can succeed on one channel and fail on another in the same run. Check the status against each row rather than assuming a single result for the whole business.
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Hola — ini kenapa ya? [nama branch] – grabfood – Failed – [tanggal & jam], ada beberapa branch yang Failed
Rows like that are the publish status klikit reports for each branch and each channel after you run Sync & Publish, with the time shown against each one. Publishing is per branch and per channel, so check the status against each row rather than assuming a single result for the whole business. If a row shows AUTH_FAILED, that branch and channel is no longer authorised and the integration needs to be set up again — tell support which branch and which channel is showing it. If it shows TooManyRequests, stop republishing. For any other status that is not Success, or a publish that stays stuck, contact support with the branch name, the channel, and the timestamp shown against it, and we will look at what happened on that publish.
Failed di list ini maksudnya order gagal atau menu gagal publish?
The status against each branch and channel is the result of a Sync & Publish — klikit reports a status for each branch and each connected channel, and most will show Success with the time the menu reached that channel. If a row is not Success, contact support with the branch name, the channel, and the timestamp shown against it.
Di satu brand ada banyak merchant gagal publish di satu aggregator, kira-kira reasonnya apa ya?
Check the status klikit reports against each branch and each channel after Sync & Publish. Publishing is per branch and per channel, so a menu can succeed on one channel and fail on another in the same run — check the status against each row rather than assuming a single result for the whole business. If a row shows AUTH_FAILED, the connection between that branch and that channel is no longer authorised, so klikit could not publish to it, and the integration needs to be set up again — tell support which branch and which channel is showing it. If it shows TooManyRequests, the business has been blocked from publishing because of excessive publishing activity, so stop republishing. For any other status that is not Success, or a publish that stays stuck, contact support with the branch name, the channel, and the timestamp shown against it, and we will look at what happened on that publish.