QSR Setup Checklist for Indonesian Restaurants

Opening a quick service restaurant (QSR) in Indonesia requires careful planning across multiple areas — from legal requirements to technology selection. This comprehensive checklist covers everything you need to get your QSR operational in Indonesia.

Pre-Opening Phase

Business Registration and Licenses

• PT (Perusahaan Terbatas) — Register your business entity for legal operation
• SIUP (Surat Izin Usaha Perdagangan) — Trading business license
• TDP (Tanda Daftar Perusahaan) — Company registration certificate
• NPWP — Tax identification number
• SKU (Surat Keterangan Usaha) — Business premise permit from local government

Location and Permits

• Secure location with good foot traffic
• Building/space rental agreement
• Environmental permit (Izin Lingkungan) if required
• Health department permit (PBP)
• Fire safety certification

Kitchen Equipment Essentials

• Cooking equipment (stoves, fryers, grills)
• Refrigeration and cold storage
• Food preparation surfaces
• POS terminal/kiosk setup area
• Packaging and takeout stations

POS System Selection

Must-Have Features for QSR

• Fast transaction processing (under 3 seconds per order)
• Menu item management with variants
• Table/queue management
• Real-time inventory tracking
• Daily sales reporting
• Staff management and clock-in

Indonesia-Specific POS Requirements

• QRIS integration for QR payments
• Local payment gateway support (Xendit, Doku)
• Bilingual interface (Indonesian + English)
• Offline mode for connectivity issues
• BIR compliance features (for future needs)

Delivery Platform Integration

• GoFood integration
• GrabFood integration
• ShopeeFood integration
• Centralized order management

Delivery Platform Setup

GoFood Onboarding Steps

1. Register GoFood merchant portal
2. Submit business documents (SIUP, NPWP)
3. Upload menu with photos
4. Set up delivery radius and hours
5. Configure notification preferences

GrabFood Menu Optimization

• Use high-quality food photos (1200x1200px minimum)
• Write clear item descriptions
• Set competitive pricing (include platform fees)
• Configure combo meals and promos
• Set up GrabFood Express for faster delivery

ShopeeFood Integration

• Create Shopee merchant account
• Sync menu from POS automatically
• Enable ShopeePay for payments
• Set up promotional campaigns

Commission Rates Comparison

Operations Checklist

Staff Hiring and Training

• Hire kitchen staff (cooks, prep)
• Hire front-of-house (cashier, server)
• Hire delivery coordinators
• POS system training
• Customer service training
• Food safety and hygiene training

Menu Pricing Strategy

• Calculate food cost percentage (target 28-33%)
• Research local competition pricing
• Factor in platform commissions
• Set profit margins per item category
• Plan promotional pricing

Inventory Management Setup

• Set up supplier relationships
• Create ingredient database
• Configure par levels and reorder points
• Implement FIFO (First In, First Out)
• Set waste tracking procedures

Food Safety and Hygiene Compliance

• Implement HACCP principles
• Staff health certificate requirements
• Regular kitchen sanitation schedule
• Temperature logging for cold storage
• Allergen labeling compliance

Technology Stack

QR Code Ordering Setup

• Generate unique QR codes per table
• Set up digital menu browser
• Integrate with POS for orders
• Configure payment integration

Payment Processing

• QRIS account setup
• E-money integration (GoPay, OVO, Dana)
• Card terminal setup (if needed)
• Reconciliation reporting

Inventory and Supplier Management

• Set up supplier database
• Create purchase order templates
• Configure delivery schedules
• Set up price comparison tools

Ready to Launch Your QSR in Indonesia?

Klikit provides an all-in-one POS solution that integrates with GoFood, GrabFood, and ShopeeFood — plus QRIS payments, inventory management, and real-time analytics. Get started with a free trial today.