Foodpanda Thailand: Important Platform Update

What Happened to Foodpanda in Thailand?

Foodpanda Thailand ceased independent operations in May 2025 when parent company Delivery Hero sold its Thailand business to Grab. This means:

• Foodpanda no longer accepts new restaurant partners in Thailand
• Existing Foodpanda restaurants were migrated to GrabFood
• The Foodpanda app and website redirects to GrabFood

Best Alternative for Thai Restaurants: GrabFood

For restaurants previously on Foodpanda or new restaurants looking to list on delivery platforms in Thailand, GrabFood is now the primary option. Here's why:

How to Set Up GrabFood Integration in Thailand

Looking to list your restaurant on Thailand's leading delivery platform? Here's how to get started:

Step 1: Register as a GrabFood Restaurant Partner

Visit the GrabFood merchant portal and sign up for a business account. You'll need:

• Business registration documents (Thai Department of Business Development)
• Tax identification number (VAT registered)
• Bank account details for settlements
• Restaurant address and contact information

GrabFood typically reviews applications within 2-3 business days.

Step 2: Configure Your Menu

Upload your menu with high-quality photos. Thai cuisine photos should showcase vibrant colors and fresh ingredients. Include:

• Clear item names in Thai and English
• Accurate pricing in Thai Baht (THB)
• Detailed descriptions with common allergens
• Popular items marked for featured placement

Step 3: Connect to Your POS

Integrate GrabFood with your restaurant POS using Klikit. Our integration provides:

• Automatic order sync: Orders from GrabFood appear instantly on your kitchen display
• Unified menu management: Update prices and items once, sync everywhere
• Real-time inventory: Track stock levels across all delivery platforms
• Multi-platform aggregation: Handle GrabFood, Lineman, ShopeeFood, and other platforms from one screen

Managing GrabFood Orders with Klikit

When you integrate GrabFood with Klikit, your restaurant gains powerful order management capabilities:

Order Aggregation

All GrabFood orders flow into your Klikit dashboard alongside orders from Lineman, ShopeeFood, and other platforms. Your staff sees a unified order queue, eliminating the need to check multiple tablets or apps.

Kitchen Display System (KDS)

Orders appear on your kitchen display with color-coded priority indicators. GrabFood orders are clearly labeled so kitchen staff can prioritize preparation times appropriately.

Delivery Status Updates

Automatically update order status from your POS. When food is ready, Klikit notifies Grab's rider system instantly—no manual callbacks needed.

GrabFood Thailand: Key Metrics for Restaurants

Optimize Your GrabFood Performance

To maximize your success on GrabFood Thailand:

• Respond quickly: Aim for order confirmation within 5 minutes
• Maintain ratings: Keep above 4.0 stars for better visibility
• Update availability: Use POS integration to auto-update out-of-stock items
• Offer promotions: Participate in Grab campaigns for increased exposure
• Package quality: Use proper food packaging to maintain food quality during delivery

Multi-Platform Strategy for Thai Restaurants

While GrabFood is Thailand's dominant platform, consider listing on multiple platforms for maximum reach:

• GrabFood: Maximum coverage, best delivery infrastructure
• Lineman: Strong in Bangkok, dedicated Thai cuisine audience
• ShopeeFood: Cross-sell with Shopee e-commerce users

Klikit can help you manage all three platforms from a single dashboard — no more juggling multiple tablets or apps.

Get Started with GrabFood Integration

Ready to list your restaurant on Thailand's leading delivery platform?

• Sign up for GrabFood merchant account
• Read our GrabFood integration guide
• Contact Klikit for free integration setup

Klikit helps Thai restaurants manage GrabFood, Lineman, and ShopeeFood from a single platform—reducing operational complexity and increasing delivery revenue.