Foodpanda Singapore Onboarding Checklist for Restaurants

Setting up on Foodpanda in Singapore requires more than just creating an account. Use this checklist to ensure your restaurant is ready for delivery orders from day one.

1. Account Setup

• Create your Foodpanda partner account at partner.foodpanda.com
• Verify your business registration (ACRA)
• Set your restaurant profile — name, address, contact details
• Upload clear images of your business license
• Add your restaurant's operational hours

2. Menu Configuration

• Create menu categories that match your in-house layout
• Add menu items with clear descriptions (include allergens)
• Set prices in SGD — include decimal places (e.g., $12.80)
• Add dietary tags: Halal, vegetarian, vegan, nut-free
• Configure item availability schedules (breakfast, lunch, dinner)
• Set minimum order amounts per category
• Add attractive food photos — high resolution, good lighting

3. Delivery Settings

• Define your delivery zones — cover key areas in Singapore (Central, East, West, North, North-East)
• Set delivery fees — Foodpanda recommends $0-$5 for 3km radius
• Configure estimated delivery times (30-45 min standard)
• Set cut-off times for same-day order scheduling
• Enable or disable scheduled orders
• Set delivery radius from your restaurant

4. Payment Configuration

• Connect your Singapore bank account (DBS, OCBC, UOB, Standard Chartered)
• Set up PayNow for faster settlements (optional but recommended)
• Choose your payment settlement schedule (weekly/bi-weekly)
• Configure how you receive invoices and settlement reports
• Enable invoice generation for your records

5. Operations Preparation

• Train staff on Foodpanda order management
• Set up a kitchen display system (KDS) or tablet near the kitchen
• Prepare delivery packaging — ensure you have adequate stock
• Create a process for handling rush orders
• Test the entire flow: order receipt → kitchen → pickup → delivery

6. Launch & Optimization

• Conduct a soft launch — test with friends, family, loyal customers
• Monitor your first 50 orders closely
• Respond to all initial customer reviews
• Optimize menu based on performance data
• Adjust pricing and delivery zones based on feedback
• Enable promotional campaigns to boost initial visibility

Pro Tips for Singapore Restaurants

• PayNow Integration: Set this up for same-day settlement on orders below $200
• Halal Certification: If applicable, prominently display your MUIS certification
• Peak Hours: Singapore lunch (12-2pm) and dinner (6-9pm) are critical — ensure adequate staffing
• Competition: Monitor similar restaurants in your area for pricing benchmarks

Need help managing multiple delivery platforms? Klikit consolidates orders from Foodpanda, Grab, and Gojek into a single dashboard.