Managing multiple delivery channels and devices we know can be a headache for owners and operators, no matter how big or small their business is. In this guide, we’ll be covering off everything you need to know to integrate your Uber Eats orders into your point-of-sale system with klikit.
What is klikit?
klikit is an ‘all-in-one’ software solution that provides a powerful Point-of-Sale, payments and product suite for merchants looking to increase sales, reduce expenses and improve their efficiency. The best part? klikit integrates directly with Uber Eats – meaning you can manage orders, menus and promotions all from their device. Say goodbye to cluttered countertops – and hello to a new holistic hospitality solution.
Where did klikit come from?
klikit launched their first product in March of 2022, having been founded earlier that year. The founder, Chris, had been running his own restaurant as a side hustle – and after launching over 8 brands in six (6) months, he had over 32 delivery devices cluttering up his kitchen. He realized there had to be a better solution, and set out about building a platform that could handle and account for all these brands, channels and orders – integrating platforms like Uber Eats into a single platform for ease of operation and management. Enter klikit. The first of its kind multi-channel, brand and location ‘all-in-one’ merchant software for businesses looking to sell online and offline.
While klikit can also be used as a powerful Point-of-Sale, it also integrates with a range of other legacy systems for flexibility and convenience in your business. We aim to make this process as seamless and simple as possible for our users, and connect this process of integration to our onboarding flow when you sign on with the company. In addition to this, we’ll assign you a resource from our team to ensure transition onto klikit is an easy process – after all, we’re here to make things simpler, not stressful.
How is klikit different from other POS systems or Middleware?
There are a lot of types of Point-of-Sale software out there in the market, but fundamentally klikit stands tall above the competition for three (3) key reasons; (1) it is by design multi-channel, brand and location – provided unmatched data consolidation, (2) it has all major integrations across almost every global market – including some exclusive to klikit and (3) it is constantly improving relative to competitors. If our features aren’t enough to sway you then surely our price will – we come out at roughly ~US$1/day/outlet – which is so much cheaper than anything else in the market for the functionality you get.
Why is it important to integrate orders into POS?
Without klikit or some other channel integrator your business is at serious risk of cancellations, missed orders and faulty reconciliation – as your staff struggle to manage multiple Uber Eats and other devices – whilst simultaneously keying these orders again separately to your Point-of-Sale. We found that over 43% of staff had reported to make daily errors in recording, reporting and reconciling these delivery orders in-store. Not only that, these errors were leading to upset and unhappy back office teams like Finance and Management – who then needed to spend significant time tracing problematic branches (and staff). On the flipside, when integrating your Uber Eats orders directly to your POS using something like klikit – you’re automatically getting a complete picture of performance across all locations, brands and channels in a single place. As delivery channels like Uber Eats become more and more popular – as per the 2024 Crave Report – this information becomes critical for business owners and managers alike to ensure they are consistently able to observe, orient, decide and act in their businesses.
How does the integration between Uber Eats and the POS work?
While somewhat technical, it’s worth explaining how these integrations work between Uber Eats and klikit – or your Point-of-Sale. In essence, the integration relies on things called ‘APIs’ or ‘Application Programming Interfaces’. If you haven’t studied software engineering, don’t fret – the best way to think about these ‘APIs’ is that they’re like the language computers use to talk to each other. The Uber Eats and klikit integration is like teaching both these systems to be able to speak with each other. The end result being you can manage your Orders, Menus and more from the klikit POS system.
To make this happen, we work with your teams to collect all the information required – including information about your catalog, brands, locations and more. With that information we’ll proceed to ‘create’ your business in our system, so when we integrate with Uber Eats – we don’t cause any disruption to menus, prices or more. With that complete, we provide you a timeline to ‘go live’ and notify you when we intend to integrate to the Uber Eats system. Once this is complete, you’ll need to remember to manage your menus and orders from the klikit device to prevent any errors or data mismatch between it and your Uber Eats account – but otherwise, you’re all set!
Benefits of Uber Eats integration to klikit POS
Now that you’re fully integrated with Uber Eats to your klikit POS it’s time to unlock some amazing functionality. The first thing you’ll note is that all your orders are now streamlined to the klikit system – including the contents of the order, the basket size, the modifier information and more. In some cases, customer information may also be displayed – but please be advised this data is not available with all integrated channels and is subject to the local privacy laws and regulations. The next obvious benefit is that menus can be managed entirely from the klikit platform – and changes can be rapidly cascaded not just at the store level – but from the business level. This is perfect for running Limited Time Offers or campaigns that require multi-store coordination; the Uber Eats and klikit integration makes this a breeze. Finally, there is the massive added benefit of consolidating all your data in one place.
What happens after integration?
After the integration of your Uber Eats orders to your klikit POS has happened, it is important to ensure that you and your staff are managing all the orders and menus from the klikit system rather than Uber Eats itself. This is because of a technical limitation, best summarized as the fact that klikit can only talk to Uber Eats – but Uber Eats cannot talk back. This means if you make an item change on your Uber Eats portal or use your merchant device, klikit will not be aware of that change – resulting in errors across both the front and back office. That’s why it is absolutely essential to ensure that your staff are fully trained on klikit, in addition to any headquarter teams – to prevent erroneous mistakes. If you notice discrepancies after integration has completed, it is critical you escalate to klikit staff and support so we can assist you in rectifying errors and ensuring your integration is at 100%.
All done – now what?
Orders should be flowing correctly to your POS system – and you should be able to see everything from your single klikit device. This includes order details, payment methods and even in some cases customer information.
With everything running smoothly and your Uber Eats orders flowing into your Point-of-Sale directly, you can start to think about how to further optimize your business and in particular your offline and online sales. For Uber Eats, you might want to explore running promotions, changing your pricing strategies or alternatively building out your own channel (first party platform) to avoid high commissions. Whatever the case you’ll have all the tools you need to succeed, right at your fingertips with klikit.
Get out there and sell!
