With the increased demand for food delivery across the Philippines, time is the most important asset restaurants have. We just spoke with a top ghost kitchen company here in Manila and, as they say, “Every second in the kitchen matters!” We gathered together some of our tried-and-true tips to save you time:
- Prep! Prep! Prep!
- Streamline Menus
- Auto-Accept Orders
- Utilise Delivery Aggregation Technology
1. Prep! Prep! Prep!
“Mise-en-place is the religion of all good line cooks,” Bourdain wrote in his famed book Kitchen Confidential. “As a cook, your station, and its condition, its state of readiness, is an extension of your nervous system … The universe is in order when your station is set …” These words will never age in a kitchen because it’s true! Having your mise en place ready in the kitchen is a necessity, especially when orders are coming in thick and fast. Not only are customers dining again, but the online food delivery game has changed expectations of fast delivery. With food delivery GMV in the Philippines expected to jump by a whopping 32% by 2025, that only means that customers want their food faster and faster. 🏃🏻♀️
2. Streamline Menus
We’ve also seen an increase in interest for creating menus with endless possibilities — and with that, comes the necessity to streamline menus. Before COVID-19, simplified menus using versatile ingredients were on trend; however, the pandemic forced a lot of operators to not only drive down cost, but survive. As Maeve Webster, the president of menu consulting firm Menu Matters, said, “Items not driving sales and contributing little to profitability are taking time and focus away from the items that do.” Reducing a menu to the best sellers and optimising those items for food delivery will ultimately increase customer spend, satisfaction, and quality, whilst reducing costs, margin of error, and time spent on food preparation.
3. Auto-Accept Orders
This one seems futile, but in fact can be helpful in the long-run. Assuming you’ve prepped and streamlined your menu, you’re ready to pounce on any orders that come through your delivery channels — but sometimes you get so busy that you don’t hear incoming orders across your multiple devices. Et voilá, you miss them! 😫 It could potentially be a small order, but it could also be a big order — and you don’t want to miss that revenue. This is where klikit is handy. Our reliable software can allow you to optionally turn on the auto-accept feature, so that you can receive 100% of the orders that come in, without the headaches of guessing which delivery platform it’s coming from … Who else is tired of trying to remember the multiple incoming order tones?! 🎵
4. Utilise Delivery Aggregation Technology
Multiple delivery platforms. Multiple brands. This means multiple devices to manage the multitude of incoming orders, and who has the space in the kitchen and time for that? Using delivery aggregation technology, like klikit, will save you time and money in your restaurant. Why?
First, reduce human error. With multiple orders arriving at your kitchen, especially at peak hour, it is easy to forget to accept an order. With klikit, the aggregation software doesn’t miss an order, ensuring 100% or your orders are deliverable.
Second, save time. With the excessive number of delivery app devices running in your kitchen, you’re not only using a ton of valuable space, but it sure is a logistical nightmare to connect all the different devices and printers. With klikit, aggregating all delivery platforms into one device will drastically decrease logistical clutter and even energy cost!
Third, manage menus. It’s tough enough having one restaurant on multiple delivery brands — when you operate multiple brands in one or more locations, it seems like you’re playing video games with all the devices you must manage! With klikit, you can easily toggle between brands, mark items in/out of stock, view all orders in one place, and more.
Check out our other helpful piece on how choosing the right technology partner can help you save both time and money!
