{"id":63601,"date":"2024-12-11T11:34:31","date_gmt":"2024-12-11T03:34:31","guid":{"rendered":"https:\/\/klikit.io\/?p=63601"},"modified":"2024-12-19T11:25:45","modified_gmt":"2024-12-19T03:25:45","slug":"how-to-get-started-with-uber-eats","status":"publish","type":"post","link":"https:\/\/klikit.io\/learn\/how-to-get-started-with-uber-eats\/","title":{"rendered":"How to Get Started with Uber Eats"},"content":{"rendered":"\n

Onboarding to a food delivery marketplace is a big decision for many businesses that want to start their foray into selling online.\u00a0 While on the surface it might look simple, there is some complexity and nuance behind it that we will explain here so that you can make the most out of selling on Uber Eats.\u00a0 We\u2019ll begin by covering off considerations to make before you even sign up, then how to actually go about the process and the timeline. Finally, rounding out how to connect your newly signed up Uber Eats account to platforms like klikit to manage the orders simply and seamlessly across all delivery platforms in one place. Sounds good? Let’s get started.<\/p>\n\n\n\n<\/br>\n\n\n\n

What to consider before you start<\/p>\n\n\n\n

The first big question is – are you built for delivery?<\/em>\u00a0 While it sounds straightforward enough, there\u2019s actually a lot of considerations.\u00a0 Will your food travel well?\u00a0 Does it need to stay really hot or really cold?\u00a0 Is it shaped oddly or packaged strangely?\u00a0 Does it need cutlery?<\/em>\u00a0 These are just a few of the basics you should be asking yourself as a business owner before starting with a delivery channel like Uber Eats.\u00a0 If your product doesn\u2019t do well with customers, you\u2019re going to get slammed hard in ratings and rankings in the application. This will ultimately result in your delivery sales tanking, and probably some bad reviews online.\u00a0 You may want to consider splitting or modifying your menu for delivery only – not only to create less risk – but to optimize what experience your customers receive.<\/p>\n\n\n\n<\/br>\n\n\n\n

What do you mean by \u2018splitting\u2019 a menu?<\/p>\n\n\n\n

Think about it like this.\u00a0 An Italian restaurant might have a lot of things on the menu; pizza, pasta, soups and desserts.\u00a0 Rather than list the entire menu (which may be long, hard to understand etc.) – they may choose to split it out into separate brands, and drop a few in the process.\u00a0 For example, soups and Italian desserts rarely travel well. These may be discontinued in favor of just the Pizza and Pasta brand.\u00a0 Why?\u00a0 These two products are fantastic for delivery, and splitting them creates more exposure to customers. With this, there is the likelihood of generating more sales. This strategy again minimizes risk and creates more opportunities for successful selling.<\/p>\n\n\n\n<\/br>\n\n\n\n

Now how do I get them onto Uber Eats?<\/p>\n\n\n\n

Once you have determined what you\u2019ll be selling on delivery, you can then submit interest with Uber Eats.\u00a0 This process typically involves a contact form, menu submission alongside business details – at which point they\u2019ll likely get back to you within 2-4 weeks as a result.\u00a0Do note that the timeline provided here may vary significantly depending on the volume of requests that the team is dealing with.\u00a0 If successful, you\u2019ll be provided login credentials and a \u2018go-live\u2019 date to activate your store on the Uber Eats marketplace.\u00a0 You\u2019re now ready to start accepting orders and serving customers on delivery – congratulations!<\/p>\n\n\n\n

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Be An Uber Eats Merchant<\/a><\/div>\n<\/div>\n\n\n\n<\/br>\n\n\n\n<\/br>\n\n\n\n

What to know about food delivery platforms<\/p>\n\n\n\n

Now that you\u2019re online, there are a few tips and tricks worth remembering to succeed.\u00a0 Fundamentally, the first few weeks are absolutely critical. Uber Eats provides help to newly listed merchants in the first month, so try and maximize your sales to establish that you\u2019re a worthwhile merchant.\u00a0 Predominantly on platform, this centers around two key behaviors: (1) online time and availability and (2) customer ratings.\u00a0 Your goal is to be available as much as possible<\/em> and to make as many customers happy in your first thirty (30) days on the platform.\u00a0 We can break these points down a little bit further to ensure you fully understand them.<\/p>\n\n\n\n<\/br>\n\n\n\n

What is availability?<\/p>\n\n\n\n

Platforms like Uber Eats measure and manage your online time and availability to customers.\u00a0 They want you to be reliable<\/em> because there\u2019s nothing worse than customers not being able to order because you aren\u2019t online.\u00a0 As a result, you want to avoid pausing your store on the platform. You also probably want to keep your hours a little longer than normal to maximize visibility.\u00a0 Going offline and shutting down unexpectedly in the first month is likely to jeopardize your ranking in the application pretty significantly – and where you appear is crucial to how much you can sell.<\/p>\n\n\n\n<\/br>\n\n\n\n

What about ratings?<\/p>\n\n\n\n

We all know how frustrating customer reviews can be.\u00a0 People are 6x more likely to write a bad review than one that was glowing, and food delivery is no different – in fact it’s probably a lot worse.\u00a0 Your restaurant can get up to a 5-9% increase in revenue<\/a> by receiving high ratings from customers. One way you can \u2018hack\u2019 your way to good ratings early on, is by providing small free items with the orders – candy, drinks or even side dishes – that don\u2019t boost you much, but you\u2019d be willing to part with for a great review.\u00a0 Again, the more of this you can do in the first few weeks of launching – the better – as it will set you up for success later on.<\/p>\n\n\n\n<\/br>\n\n\n\n

What other things should I be aware of?<\/p>\n\n\n\n

Cancellations are another huge red flag for food delivery platforms like Uber Eats.\u00a0 Some take it so seriously that if you have two consecutive cancellations, your store will be shut down.\u00a0 You\u2019ll then have to contact Uber Eats support explaining why you had to cancel. To which they\u2019ll likely instruct you not to do it again.\u00a0 We recommend if you\u2019re unable to complete orders – better to adjust your menus hours and timings to just shut the store rather than risk multiple cancellations.<\/p>\n\n\n\n<\/br>\n\n\n\n

How do I manage all these things better?<\/p>\n\n\n\n

One word – klikit.\u00a0 Use klikit to seamlessly manage all your online channels, like Uber Eats, from a single device.\u00a0 In this way, you can prevent your stores and staff getting overloaded. While at the same time, getting a high level of visibility over the state of operations both online and offline.\u00a0 If you\u2019re ready to get started – reach out via our Contact Us form or simply message us on support.<\/p>\n\n\n\n

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Get Started on klikit Today<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Onboarding to a food delivery marketplace is a big decision for many businesses that want to start their foray into selling online.\u00a0 While on the surface it might look simple, there is some complexity and nuance behind it that we will explain here so that you can make the most out of selling on Uber […]<\/p>\n","protected":false},"author":1154,"featured_media":63603,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[758,760,762,756],"post_folder":[],"class_list":["post-63601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-en","tag-delivery","tag-food-delivery","tag-klikit","tag-uber-eats"],"yoast_head":"\nHow to Get Started with Uber Eats | klikit<\/title>\n<meta name=\"description\" content=\"Onboarding to a food delivery marketplace is a big decision for many businesses that want to start their foray into selling 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