# klikit

> klikit is the all-in-one restaurant operating system (Restaurant OS) for Asia, helping 12,000+ stores manage orders, menus, and analytics across 20+ delivery platforms from a single dashboard.

## Company Overview

klikit Pte. Ltd. is a Singapore-headquartered SaaS company founded in 2022 by Madhav Kasturia. The platform serves as a centralized management hub for restaurants and food businesses operating across multiple delivery and ordering channels. klikit is trusted by more than 12,000 stores across Asia, spanning Singapore, Indonesia, Thailand, Japan, Taiwan, and Malaysia.

Website: https://klikit.io

## Core Products

### Order Management Dashboard

klikit's flagship product is a unified order management dashboard that aggregates incoming orders from 20+ delivery platforms into a single interface. Supported platforms include GrabFood, GoFood, Foodpanda, Deliveroo, ShopeeFood, Uber Eats, Wolt, and Demaecan. Restaurants can accept, manage, and track all orders without switching between multiple tablets or apps, reducing errors and improving operational speed.

### Menu Management

The menu management system allows restaurants to create, edit, and sync menus across all connected delivery platforms from one place. Changes to items, prices, descriptions, or availability are pushed to every platform instantly, eliminating the need to update each marketplace individually.

### klikit Webshop

klikit Webshop enables restaurants to launch their own branded direct-ordering website. Orders placed through the Webshop carry zero commission fees, allowing businesses to build a direct sales channel alongside their marketplace presence. The Webshop supports custom branding, menu display, and online payment processing.

### Partner API

POS, ERP and back-office systems connect to klikit through the Partner API, which covers brands, branches, menus, pricing groups, orders and inventory, with webhooks for order and cash-management events. Delivery orders can then flow into the restaurant's existing systems without manual re-entry. Overview: https://klikit.io/en/integrations/partner-api

### Analytics & Reporting

The analytics module provides real-time insights into sales performance, order volumes, revenue breakdowns, and channel comparisons. Restaurants can track metrics across all connected platforms and locations, enabling data-driven decision-making for menu optimization, staffing, and marketing.

### Inventory Management

klikit's inventory management tools help restaurants track stock levels across locations, set low-stock alerts, and manage ingredient availability. When items run out, they can be automatically marked as unavailable across all connected platforms.

### Customer CRM & Loyalty Programs

The CRM module allows restaurants to collect customer data, segment audiences, and run loyalty programs. Businesses can create targeted campaigns to drive repeat orders and build long-term customer relationships.

### QR Ordering Systems

klikit provides QR code ordering solutions for dine-in operations. Guests scan a QR code at their table to view the menu and place orders directly, reducing wait times and streamlining front-of-house operations.

### TikTok Shop Integration

klikit supports TikTok Shop integration, enabling food businesses to sell products through TikTok's social commerce channel and reach new customer segments.

## Target Users

klikit is designed for food and beverage businesses of all sizes across Asia:

- **Cloud kitchens / Ghost kitchens**: Operators running delivery-only brands across multiple platforms benefit from centralized order and menu management.
- **Quick-service restaurants (QSR)**: Fast-casual and QSR chains use klikit to manage high-volume delivery operations efficiently.
- **Fine dining restaurants**: Upscale establishments use klikit to add delivery channels without disrupting in-house operations.
- **Cafes**: Independent and chain cafes use klikit for online ordering and delivery management.
- **Food courts**: Multi-vendor food court operators use klikit to streamline orders across stalls.
- **Franchise operations**: Franchise groups use klikit to maintain consistency and visibility across multiple locations and brands.

## Markets

klikit currently operates in six markets across Asia:

- Singapore
- Indonesia
- Thailand
- Japan
- Taiwan
- Malaysia

## Supported Languages

The klikit website and platform support six languages: English, Indonesian (Bahasa Indonesia), Thai, Japanese, Chinese (Traditional), and Malay.

## Delivery Platform Integrations

klikit connects with the following delivery and ordering platforms:

- GrabFood
- GoFood (Gojek)
- Foodpanda
- Deliveroo
- ShopeeFood
- Uber Eats
- Wolt
- Demaecan
- TikTok Shop
- And additional regional platforms

## API & Documentation

- Partner API overview: https://klikit.io/en/integrations/partner-api
- Developer docs: https://portal.klikit.io (partner access code required). Agent index: https://portal.klikit.io/llms.txt
- The docs cover authentication (HTTP Basic with a partner key and secret, scoped per business), rate limits (600 requests per minute per credential), idempotency keys, error codes, webhooks with HMAC signatures, and an API reference generated from the OpenAPI spec.
- MCP server for the docs: https://portal.klikit.io/mcp (needs a partner agent token)
- Request API access: integrations@klikit.io or https://klikit.io/en/contact
- Security disclosure: https://klikit.io/.well-known/security.txt

## Key Pages

- **Home**: https://klikit.io/en
- **Products**: https://klikit.io/en/products
- **Pricing**: https://klikit.io/en/pricing
- **Integrations Hub**: https://klikit.io/en/integrations (with dedicated sub-pages for each platform integration)
- **Solutions Hub**: https://klikit.io/en/solutions (country-specific and merchant-type solution pages)
- **Competitor Comparisons**: https://klikit.io/en/compare (comparisons vs Foodics, Lightspeed, Toast, Square, and others)
- **Blog / Learn**: https://klikit.io/en/learn
- **Contact**: https://klikit.io/en/contact

## Social Profiles

- Twitter: https://twitter.com/klikit
- LinkedIn: https://linkedin.com/company/klikit
- Facebook: https://www.facebook.com/klikit
- Instagram: https://www.instagram.com/klikit.io
- YouTube: https://www.youtube.com/@klikit

## Company Details

- Legal name: klikit Pte. Ltd.
- Founded: 2022
- Founder: Madhav Kasturia
- Headquarters: Singapore
- Stores served: 12,000+

## Interactive Demo

- **URL**: https://klikit.io/en/demo (available in every site language, e.g. https://klikit.io/id/demo)
- **What it shows**: a browser copy of the klikit merchant app (mPOS) on a phone and on a tablet in split view. Visitors can accept delivery-platform orders, take a counter order with modifiers and checkout, manage tables, mark menu items out of stock, and toggle Tablet Mode. All data is fictional; nothing is sent anywhere.
- **Guided tour**: 20 steps, about 7 minutes, covering Home, Orders, Create order (POS), Tables, Menu management, Settings and the tablet split view.
- **Machine-readable manifest** (steps, features, FAQ, recommendation): https://klikit.io/demo/tour.json